Company Description: Temporary: 1 year contract - Maternity cover. Salary: £12.81/hour. Applicants with current right to work in the UK.
Benefits
* ALL Heartist Card to be used in Accor Hotels Worldwide (Discounts off stays, dining, shopping and more)
* Free night stays in our UK hotels (T&C Applies)
* Hotel discounts for your Friends and Family
* Opportunity to develop your talent and grow by our learning programs through our Academies and apprenticeships
* International career opportunities
* 28 days holidays per year (up to 33 with length of service)
* Birthday Bonus (Extra break on your birthday)
* Employee Assistance Program: support your wellbeing in your professional and personal lives
* Recommend a Friend Incentive
* Pension Scheme
* Complimentary Staff meal
* Uniform provided
* Participate actively in initiatives to build a more inclusive and sustainable world
* And many more benefits and perks
Our objective is simple: make you grow and give you the spark to unleash your personality.
Job Description
Reservations Agent
You are the beginning of an exceptional guest experience. As a Reservations Agent, you will make our guests feel welcome and reflect the exceptional experience they come for when they arrive.
Responsibilities
* Consistently offer exceptional, friendly and engaging service
* Ensure the best selection for the guest and ensure revenue is maximized through up-selling
* Recommend property facilities and assist guests with information and special requests
* Book room reservation requests, enter rooming lists, and update accurate information in the system
* Process and input group, FIT and corporate reservations following hotel reservations policy
* Answer all calls promptly
* Ensure all reservations are accurately actioned within the same working day
* Date stamp and file processed reservations in the designated areas
* Clear past reservations from filing cabinets to be stored in box files each month
* Take personal responsibility to ensure that all inquiries are addressed
* Ensure all outward correspondence complies with company procedures, and any unusual correspondence is authorised by the Reservations Sales Manager
* Assist in the preparation and checking of the rate manual
* Check and update, as necessary, rates in the computer system
* Adhere to rates published in the Rate Manual or rate advertisements
* Maintain a positive selling approach to maximise yield in both occupancy and rates
* Assist in Front Office as required, especially with guest check in and check out during peak periods of activity
* Any other duties assigned from time to time by the Department Manager/Supervisor
Qualifications
* Guest focused personality is essential
* Previous experience in reservations and/or reception
* Organisational skills
* Positive mindset and can do attitude
* Time management skills
Experience Is An Asset
* Prior experience working with Opera Cloud is valued
* Strong interpersonal and problem solving abilities
* Fluency in English, additional languages are a plus
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