Motor Injury Claims Handler - Casualty Claims
Location: Hybrid working from Maxim Business Park
Hours: Full-time (35 hours per week) or part-time options available
Shift Pattern: Flexible between 7am - 7pm, Monday to Friday
Salary: £25,100 - £28,500 (depending on experience and hours worked)
About the Role
We're looking for a highly organized and proactive individual to join our market-leading Claims division. In this role, you'll manage a portfolio of motor injury claims from initial notification through to settlement, ensuring timely and accurate handling in line with company policies and regulatory requirements.
You'll take ownership of your caseload, prioritising tasks and maintaining accurate diaries to keep cases moving. Every day will bring new challenges, from speaking with customers and solicitors to negotiating settlements and making liability decisions. If you thrive in a fast-paced environment and enjoy problem-solving, this role is for you.
What You'll Be Doing
* Compliance & Quality: Ensure all claims meet regulatory and internal standards.
* Caseload Ownership: Manage your own portfolio of motor injury claims efficiently and effectively.
* Call Handling: Respond to inbound and outbound calls with empathy and professionalism, providing clear updates and guidance.
* Organisation & Prioritisation: Keep cases on track by managing competing priorities and meeting deadlines.
* Stakeholder Communication: Liaise with solicitors, medical agencies, and other third parties to gather information and negotiate settlements.
What We're Looking For
* A customer-focused approach with attention to detail.
* Previous experience in motor injury claims handling or a similar insurance role is preferred (but not essential - full training provided).
* Excellent communication and interpersonal skills.
* Strong organizational and time management abilities.
* Proficiency with claims management systems and Microsoft Office tools.
What You'll Get
Our purpose - with you today, for a better tomorrow - is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague.
* Starting salary between £25,100 and £28,500 (depending on location, skills, experience, and qualifications)
* Bonus opportunity - 6% of annual salary Actual amount depends on your performance and Aviva's.
* Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in.
* 25 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days
* Free bus service from Glasgow, East Kilbride, Hamilton, Motherwell & East Dumbartonshire to Maxim Business Park
* Aviva-funded Private Medical Benefit to help you get expert support when you need it
* Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts
* Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme
* Brilliantly supportive policies including parental and carer's leave
* Flexible benefits to suit you, including sustainability options such as cycle to work
* Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others
* We take your wellbeing seriously with lots of support and tools
Take a look to learn more. Put a salary into this calculator to see what your total Aviva Reward could be.
Aviva is for everyone:
We're inclusive and welcome everyone - we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don't, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares.
We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working - spending at least 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.
To find out more about working at Aviva take a look here .
We'd love it if you could submit your application online. If you require an alternative method of applying, please send an email to Martin.Toth@aviva.com