An established and growing financial services firm is seeking an experienced AML/KYC Manager to join its Operations function. This is a key leadership role responsible for overseeing first-line financial crime controls and ensuring high standards across client onboarding and due diligence processes.
You’ll play a central role in managing a high-performing team, driving quality, and ensuring compliance with regulatory requirements, while also contributing to ongoing process improvements.
Key Responsibilities
Operations & Workload Management
* Oversee day-to-day operations of the AML/KYC function, including onboarding, periodic reviews, and trigger events
* Manage workflow allocation and monitor team capacity to ensure service levels and deadlines are consistently met
* Ensure all customer due diligence is completed accurately in line with internal policies and risk frameworks
Team Leadership & Development
* Lead, coach, and develop a team of AML/KYC analysts
* Provide clear feedback, performance management, and ongoing support
* Foster a collaborative, high-performance team environment
Quality Assurance & Risk Oversight
* Conduct and oversee quality checks on KYC files to ensure accuracy and completeness
* Act as the first point of escalation for complex or high-risk cases (e.g. PEPs, sanctions, adverse media)
* Identify trends, control gaps, and implement continuous improvements
Standards & Compliance
* Promote a strong culture of risk awareness and client-centric outcomes
* Ensure adherence to regulatory requirements and internal service standards
* Work closely with second-line teams and wider stakeholders
About You
Experience & Knowledge
* Experience handling high-volume workflows within a regulated financial services environment
* Holds at least 1 of CISI Level 3 Investment Operations Certificate qualification or ICA Advanced Certificate/ Diploma in Anti-Money Laundering (AML) and committed to obtaining the other within a maximum of two years.
* Strong operational background in KYC/AML processing within a first line environment. Minimum 3 years’ experience managing high volume onboarding or review teams. Solid understanding of CDD, EDD, PEP/sanctions screening, and document verification.
* People management experience
Skills & Attributes
* Strong leadership and people development skills
* Excellent analytical and problem-solving ability
* Confident decision-maker with a proactive approach
* Strong communication and stakeholder management skills
* Resilient, adaptable, and able to perform under pressure
What’s on Offer
* Competitive salary and benefits package
* Hybrid working (following initial onboarding period)
* Opportunity to join a business undergoing growth and transformation
* Supportive and collaborative working environment with strong career development opportunities