3-4 month contract role with a local authority
Summary
* This is a 3-4 month contract role with a local authority, focused on delivering high-quality, customer-focused housing management services across supported housing schemes and community-based homes. The position is crucial in ensuring the safety, wellbeing, and tenancy sustainment of vulnerable residents while maintaining strong relationships with Managing Agents, partners, and support providers.
Responsibilities
* Provide intensive housing management services for residents with identified support needs.
* Deliver services aligned with organisational HEART values, legislation, policies, and best practices.
* Act as the primary point of contact for Managing Agents, partners, and residents.
* Manage the full void process, including:
o Pre-void inspections
o Referrals and applicant suitability assessments
o Risk assessments, affordability checks, tenancy fraud checks
o Viewings, sign-ups, CORE completion, and system updates
Essential Experience Required
* Demonstrable experience in supported housing or a housing-related support environment.
* Proven background in a customer-facing role where service quality and satisfaction were priorities.
* Experience managing partnerships with external agencies or Managing Agents.
Essential Qualifications Required
* Minimum 5 GCSEs (or equivalent).
* Full UK Driving Licence and access to own vehicle (essential).
* Ability to travel regularly across London, Kent, Hampshire, and Sussex as required.
* Basic DBS check required.
Additional Information
* Working hours: 35 hours per week
* Enhanced DBS required.
* Mosaic East, 4th Floor, 17 Addiscombe Road, Croydon, Surrey, CR0 6SR, United Kingdom
* Bi-weekly payments
* The role closes on 13th Feb 2026, apply ASAP.