If you are a current Linnaeus Associate, you will need to apply internally. In order to do this, please contact our Talent Acquisition team (details can be found via The Link) and someone will be in touch to discuss and progress your application.
Practice Profile:
Village Vet is a well-established primary care practice group providing excellent levels of veterinary professional care across 30 practices covering London, Hertfordshire and Cambridgeshire.
Village Vet Milton is a very busy, progressive and forward thinking veterinary hospital. Open 24/7 365 days of the year, we pride ourselves on both our day to day and emergency veterinary care.
We also work closely with other local practices providing 24 hour support as their emergency veterinary provider
We are currently seeking an evening Client Care Assistant to join our team. You will be front of house, welcoming clients and their pets into the branch, and your shifts will cover some of our emergency hours in the evening.
Being efficient, pleasant and courteous to clients and their animals at all times. Ensuring a smooth client and pet flow from the waiting area to the consult room to payment processing. Cleaning the consultation and waiting areas throughout the evening.
We would like to hear from candidates who are customer focused and confident communicators.
The position will best suit a proactive and enthusiastic individual with a passion for providing excellent customer service, who is calm and able to demonstrate empathy in an emergency.
The successful applicant will be working front of house in our reception areas. Taking calls for our emergency service, taking payments, speaking with clients and undertaking general administrative talks, within a small friendly team of night staff .
Hours: 17.5 hour per week, ( £11,220.30 p.a )
Weds 6pm - 11pm
Thurs 6pm - 11pm
and alternate weekends
Fri, Sat and Sun 6pm - 11pm
Contract Type: Part Time
Key responsibilities
* Manage and deal with appointment bookings in a professional and efficient manner
* Support the business with a range of administrative duties
* Have a high level of attention to detail
* Able to work well in a fast-paced environment and still maintain a high level of customer service and completing all tasks to a high standard
* Show awareness of financial control within the practice
* Be happy to discuss financial issues with clients if needs be
* Management of the practice diary to ensure all patients are booked in efficiently according to the hospital conditions and urgency of the case
* Maintain the highest professional and ethical standards
* Make sure communication is to a high standard with referring vets and colleagues
* Ensure that a high standard of client care is maintained at all times
* Work closely with your vet and neighbouring branches
* Serving customers and taking payments, advising customers on products and services
* Banking duties
Skills, knowledge and experience
Essential:
* A proactive, positive attitude
* Adapt well to learning a new system if no previous experience
* Excellent communication skills, both verbal and written
* Highly motivated to provide excellent service to clients and the practice
* Works well within a team and be a positive member of the team
* Ability to work at a fast working pace under pressure and managing own workload when the branch runs at a slower pace
* Professional approach to work
* Excellent administration, organisational and time management skills with excellent attention to detail
* Excellent IT skills – Microsoft (Outlook, Word and Excel).
We are proud to be Linnaeus, part of Mars. Linnaeus is a forward-thinking group of highly respected primary care and specialist referral practices in the UK and Ireland. Being family owned and part of Mars Veterinary Health, the largest veterinary company in the world, allows us to focus on advancing the veterinary profession to provide industry-leading pet care and unique career opportunities for our people. Why Linnaeus? - We pride ourselves in offering high-quality excellence of service and clinical care for our clients and their pets - We lead on sustainability and collectively drive positive change for people, pets and the planet - We prioritise your mental health and wellbeing – valuing equity, diversity and inclusion - We support your personal and professional development with best-in-class career frameworks and training programmes. We will empower and support you to grow your career from day one. We team up within our Mars family in partnership for a stronger future. Linnaeus is an equal-opportunity employer, and all qualified applicants will receive consideration for employment. We treat each other fairly and equitably and we are committed to fostering a culture that is inclusive and diverse for all our Associates. At Linnaeus, A BETTER WORLD FOR PETS starts with a better world for our people. If you would like to apply for this role, please click the Apply Button or for more information, please feel free to reach out directly to our Talent Acquisition team