Scania Service Manager
Key Responsibilities
Operational Support
Effective service process planning and control.
Build strong relationships with internal and external stakeholders.
Engage with workshop foreman, shift leads daily and build collaborative relationships.
Monitor the service reception function and assist with any queries or opportunities.
Ensure Scania booking in processes are being followed in line with DCS processes – standards.
Engage with Scania account Managers for technical assistance and help with claims where required.
Quality check, a proportion of service literature and job cards to ensure accuracy, report back to Technician with discrepancies for rectification.
Assist R&M and Warranty Administrator with technical queries to increase positive data entry.
Attend meetings with senior management and Scania representatives to discuss performance and discrepancies in operational procedures.
Manage work in progress, ensuring all completed jobs invoiced within month end timetable.
Manage future bookings of the MOT lanes. Ensure all SJ Bargh Ltd fleet are booked in as priority in line with the service schedule.
Update and monitor SJB service schedule, liaising with operations.
Align current processes with the STA/DTA programme.
Staff Management
Assess and agree appropriate Scania product training to ensure we meet DOS in line with the inter-dealer agreement.
Recruit, mentor, and develop staff to meet performance targets, ensuring a safe working environment.
Train and develop workshop technicians and supervisors to enhance product knowledge and performance.
Conduct 1-2-1 discussions with workshop staff to evaluate current skill levels and build training program to develop professional growth.
Monitor Quality check failures and look for trends in training requirements or personnel issues.
Investigate MOT failures and report findings to National Fleet Manager.
Safety and Compliance
Monitor safety standards and ensure the workshop comply with health and safety regulations and company policies.
Report potential risks through monthly workshop inspections.
Ensure Scania workshop is compliant with special tooling, overalls, service literature and data entry. That appearance, floors walls etc. are maintained periodically to ensure we comply to expected DOS.
Ensure all workshop equipment is calibrated in line with legal requirements.
Ensure all milk pumps are calibrated in line with DTAS requirements.
Collaboration and Communication
Build strong relationships, analyse customer needs, and deliver high-quality service to drive repeat business.
Serve as the primary point of contact between Scania service and corporate management.
Collaborate with other departments to align workshop operations with overall business strategies.
Provide regular updates to senior management on workshop performance and operational challenges.
Create workshop KPI’s using Scania Snowflake Reporting.
Training and Development
Attend Scania events and courses aimed at improving brand knowledge and technical knowledge.
Continuous process improvement.
This job description is an outline of the main responsibilities of the post and may be subject to future amendment as deemed appropriate. It should not be read as, nor is it intended to be, a complete statement of an individual’s contractual duties and responsibilities.
What's in it for you?
A competitive salary dependent on experience
28 days annual leave
Increase in annual leave with long service
Annual pay review
Full induction and training
Unum (email address removed) Wellbeing Programme
Life insurance
Cycle2Work scheme
Free onsite parking
If this role sounds like the right fit for you, click apply today, we would love to hear from you!
REF-(phone number removed)