Job Description
Getronics is a global leader in technology solutions with a team of over 4,000 colleagues in 22 centres, providing comprehensive end-to-end services across the globe. Our mission is to deliver and continually evolve reliable IT services and solutions to empower organisations to maximise their business potential.
We have an exciting opportunity for a Workspace Analyst to join our team in Glasgow!
Team Purpose:
The team provides 3rd line Endpoint Management for multiple international customers, focused on the areas of:
* Windows endpoint and mobile device management: update and software deployment, configuration management and operating system deployment.
* MS Intune product family management: maintenance and upgrading of Microsoft Configuration Manager (MCM), management of Intune.
* Microsoft 365 service components management, with a focus on security (Microsoft Defender).
* Software packaging: creation and maintenance of application packages
All Incidents and Requests are to be resolved within SLA as exceeding these would have impact on our customer’s ability to function as a business.
Role Purpose:
The suitable candidate for this role will play an important part in delivering 3rd line technical support. This...