Job Description
Housing Concierge-(251510)
Description
Housing Concierge
Salary £24,638 per year and great benefits including Health Cash Plan
Permanent - Full Time (37.5 hpw) and part time roles (28.25 hpw) available
Sunderland
We can't sponsor you due to certificate limits. We review this regularly.
Home, a place where you belong
Join Home Group at Toward Road as our Housing Concierge and enjoy stability, great training and clear opportunities to develop your career.
You’ll play a vital part in supporting our vulnerable customers, some of whom have complex care needs, ensuring their safety and creating a welcoming community. So, if you’re someone who prefers staying awake while the rest of the world sleeps, this is the job for you.
What’s in it for you?
1. 34 days leave, (including bank holidays and a “me day”)
2. Paid time off for volunteering
3. Matching Pension contributions (up to 7%, with life assurance of 3x Basic Salary)
4. Save up to £1140 yearly with our health cash plan, covering dental, optical, and therapies
5. Career path with development and an excellent training package
6. Excellent benefits and rewards including supermarket discounts and travel expenses
Colleagues really matter to us, that’s why we’re the 10th Best place in the UK for Wellbeing.
You bring
7. Calm under pressure with strong communication skills
8. Passionate about supporting vulnerable people (public service experience a bonus)
9. Sociable, observant, and quick to spot changes in behaviour
10. Confident stepping in before issues escalate, handling situations sensitively
11. A team player who’s also comfortable working alone, backed by our out of hours team
Typical shift as a Housing Concierge
If you want a quiet and calm night security job, then this is not the job for you! There is so much more than monitoring CCTV or patrolling the premises.
12. First line of support when the wider team or networks aren’t available
13. Ensure building safety through patrols, fire door, locks and security checks
14. Think on your feet to handle incidents, from suspicious activity to emergencies
15. Pitch in with cleaning and tidying when needed
You’ll go home each day knowing that you have helped change our customers lives for the better, here, at one of the top ten Great Places to Work in the UK!
Job details
16. 4 on / 4 off rolling rota, 20:45 to 08:00
17. Regular day time training and team meetings
18. Confident using technology for CCTV, records and customer support
19. You’ll need an Enhanced DBS check done and we pay for that
20. A vehicle insured for business use (mileage reimbursed!)
A place where you belong
Great things happen when we can be ourselves at work. We want all our colleagues to be who they truly are here. Our internal diversity networks, peers and allies (Multicultural, LGBTQIA+ and Disability) support us all to be our best. Together we make Home Group a great place to work!
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