<div><p>Promote a culture of safety and wellbeing Analyse and implement corrective actions to make sure quality and productivity are at consistently high levels, and business objectives are met across all shifts Support and lead a team and handle administrative work alongside building and supporting a strong team culture Analyse performance and suggest process improvements to optimise work and improve customer service Collaborate with other managers to standardise shift processes, We are looking to hire an ICQA Area Manager to be part of our fulfilment centre Inventory Control and Quality Assurance (ICQA) team. Our fulfilment centres sit at the heart of Amazons rapidly growing operations network: they are where we manage our fast-moving inventory. In each fulfilment centre, our teams stow deliveries, pick products, package them up and ship them out; each of these groups have played their part in taking us where we are today. These fulfilment centres are fast-paced and high reward environments, where adherence to policies and procedures is key. We need the right type of leader to ensure that we deliver as reliably as ever to our customers, while making sure our teams deliver on customer obsession.</p><h3>Responsibilities</h3><ul><li>Lead and supervise a team of hourly associates in Inventory Control/Quality Assurance operations within the fulfilment centre.</li><li>Support safety programs and compliance to ensure a safe work environment for all associates.</li><li>Coordinate inventory control maintenance and random counts in accordance with network count strategies, ensuring compliance and consistency with SOX.</li><li>Measure quality, inventory integrity, and accuracy while providing proactive feedback to the operations management team.</li><li>Conduct shift planning and forecasting, alongside assigning and directing work.</li><li>Plan for and identify root causes of inventory deviation, via cause and effect analysis.</li><li>Support network-wide fulfilment & operations-focused quality initiatives.</li><li>Review and analyse customer complaints and process defect data, followed by development of corresponding action plans to reduce future incidents.</li><li>Drive process improvements and develop team members ability to keep pace with our rapid growth, while motivating others and reducing employee turnover.</li><li>Appraise the performance of team members; developing, rewarding and coaching employees.</li></ul><h3>Qualifications</h3><ul><li>Bachelors degree or equivalent.</li><li>Fluent speaking, writing, and reading in English.</li></ul><h3>Preferred Qualifications</h3><ul><li>Experience using the entire MS Office suite, especially Excel.</li></ul><p>Amazon is an equal opportunities employer.</p></div>