Salary: £26,000 - 30,000 per year Requirements: A good knowledge of IT troubleshooting and problem solving Experience within an IT customer service environment Taking responsibility for your workload Be helpful and approachable Excellent time management skills Good communicator Working knowledge of ITIL Experience using Microsoft services This role is subject to a clear standard DBS check being received Responsibilities: Receiving technical escalations from 1st Line Performing routine maintenance checks and updates Supporting the 1st Line team and knowledge sharing Progressing and closing incidents and requests Liaising with internal and external customers On the job training for systems, hardware and software including Microsoft Endpoint Configuration Manager/System Centre Configuration Manager, Windows 11, SonicWall Firewalls, Fortinet Switches, and Microsoft Defender for Endpoint Role-specific training is available through Microsoft Learn Technologies: Hardware Support ITIL Windows More: At Trusted Technology Partnership, we have been a specialist IT Infrastructure and Support Services provider for over 25 years. As an Employee Ownership Trust and proud winners of the Best Place to Work award and overall winner of the Ringwood Business Awards 2024, we foster a positive culture and encourage progression within our company. Our core services include support desk, on-site engineering, project management, storage and logistics, and technical consultancy. We offer ongoing training, a company profit share, generous leave, pension scheme, private medical insurance, hybrid working options, and a friendly team environment. Join us in Ringwood, Hampshire, where a great career awaits! last updated 11 week of 2026