Assistant Customer Success Manager
Location: Bristol - onsite 4 days a week
ARCA is partnered with a rapidly growing engineering company that's disrupting the automotive and motorsport simulator industry through next-generation motion simulation technology. As part of their ongoing growth, they're seeking an Assistant Customer Success Manager to support technical clients, drive satisfaction, and contribute to high-value simulator solutions.
About the Role
This is a client-facing position that blends technical support, relationship management, and commercial insight. The role serves as the first point of contact for customers and requires a strong technical background in mechanical and electrical systems, ideally with experience in the automotive or automation sectors.
Key responsibilities include:
* Acting as the primary technical support contact for customers
* Building and maintaining trusted client relationships
* Collaborating with internal engineering teams to resolve technical queries
* Supporting the commercial team with proposal development
* Identifying upsell and cross-sell opportunities based on customer needs
* Monitoring industry trends and competitor activity
* Assisting in the setup and optimisation of IT systems to enhance support services
* Coordinating logistics for maintenance and on-site customer visits
* Contributing to spares inventory management and health monitoring systems
* Ensuring timely, efficient service aligned with SLAs and KPIs
Ideal Candidate Profile
* Background in Engineering, Automation, or a similar technical field
* Experience in a customer-facing or support role within the automotive or related industry
* Strong understanding of mechanical and electrical systems
* Commercially aware, with the ability to identify value-added opportunities
* Excellent communication and interpersonal skills
* Highly organised and able to manage multiple priorities under pressure
* IT-savvy, with experience using service ticketing systems (e.g. Freshservice)
* Familiarity with motorsport environments or production downtime challenges (preferred)
* Comfortable with data-driven decision-making and reporting
What You’ll Gain
* Direct interaction with high-performance automotive and motorsport clients
* Involvement in delivering complex simulator systems with cross-functional teams
* Opportunities to influence customer satisfaction and service strategy
* Broad technical exposure across both software and hardware environments
* Hands-on experience in supporting advanced motion simulation technology
Company Culture and Benefits
This company fosters a fast-paced, open, and innovation-led culture where team members operate in a flat, hands-on structure. Curiosity, creativity, and experimentation are core to how they work.
Benefits include:
* Competitive salary
* Pension scheme
* Life and private medical insurance
* 25 days annual leave
* Cycle to Work and electric vehicle schemes