Associate director - client support services, trust

Associate Director - Client Support Services, Trust

Location: St Helier, JE, JE, JE1 1HS

Brand: HSBC

Area of Interest:

Closing Date: Hybrid Worker

If you’re looking for a career that will help you stand out, join HSBC, and fulfil your potential - whether you want a career that could take you to the top, or an exciting new direction, we offer opportunities, support and rewards that will take you further.

We’re one of the largest banking and financial services organisations in the world, with a network that covers more than 50 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people fulfil their hopes and realise their ambitions.

We’re currently seeking an experienced professional to join our team in the role of Associate Director – Client Support Services, Trust.

You’ll lead a Client Support Services function in our Trust and Fiduciary Services that enables a high-quality, end‑to‑end client experience. This is a senior leadership role focused on service excellence, strong operational control, and a culture of responsible risk management. You’ll work closely with relationship teams, operations, risk and compliance, and colleagues across locations to ensure services are delivered efficiently, safely, and consistently.

As an HSBC employee in the Channel Islands and Isle of Man (CIIOM) you will have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all employees, enhanced parental and adoption pay and support when you return to work, and a non‑contributory pension scheme with a generous employer contribution.

Responsibilities

• Build a high-performing, inclusive culture with clear accountability and strong engagement.
• Coach and develop managers and specialists; strengthen capability, resilience and succession planning.
• Own service quality and client outcomes across the client lifecycle, ensuring a consistent and professional experience.
• Partner with relationship teams to anticipate needs, manage expectations and deliver practical solutions.
• Drive simplification, automation and standardisation to reduce rework and improve turnaround times.
• Manage resources and capacity planning to meet demand while maintaining quality and control.
• Ensure policies, procedures and controls are current, understood and consistently applied.
• Provide clear reporting and insight to governance forums, including trends, root causes and improvement actions.
• Influence senior stakeholders through clear communication, evidence-based recommendations and constructive challenge.

Qualifications

• Proven senior leadership experience in a regulated client service, fiduciary, trust, or operational environment.
• Relevant professional qualification (or equivalent experience) in trust and company administration, operations, risk, or a related discipline.
• Strong understanding of trust and fiduciary services in a regulated environment (principles, risks, and client expectations).
• Strong working knowledge of financial crime risk management and regulatory compliance requirements relevant to the role.
• Ownership mindset: takes responsibility, learns from issues, and drives continuous improvement.

Opening up a world of opportunity.

Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces – no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best.

If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk via hsbc.recruitment@hsbc.com