Customer Service Specialist – Join a Global Brand in Growth Mode
Location: Gloucestershire (On-site) | Salary: £30,000 – £36,000 + Performance-based UNCAPPED Bonus
Type: Full-Time, Permanent
Are you a customer-obsessed professional who thrives in a high-energy, fast-paced environment?
Do you pride yourself on going the extra mile, solving problems with confidence, and delivering exceptional service experiences? If so, this could be your next big move.
We’re working with an established, high-growth consumer brand with global reach to find a Customer Service Specialist who’s ready to take their customer care game to the next level. This is a hands-on, senior-level opportunity with lots of variety, autonomy, and progression on offer.
What You’ll Be Doing:
Managing customer queries across phone, email and messaging with speed, accuracy and professionalism
Resolving issues calmly and effectively — even under pressure
Taking ownership of complaints and courier issues from start to finish
Maintaining and contributing to a five-star customer experience
Handling data entry and service tracking to ensure service levels are consistently met
Building long-term relationships with repeat customers and loyal fans
You’ll Fit This Role If You:
Have 2+ years’ customer service experience (retail, e-commerce, or product-based sector ideal)
Are confident speaking to customers and resolving issues with maturity and professionalism
Enjoy working in a fast-paced setting where every day is different
Have strong written communication and attention to detail
Want to join a company that values ambition, positivity and team spirit
Perks & Benefits:
Bonus scheme linked to performance
Casual dress code
Regular company events
A real chance to grow with an exciting global brand
Free on-site parking
Staff discounts
Working Hours:
Monday to Friday – 8-hour shifts
Some weekend flexibility required
Interested?
We’d love to hear from you! Send your most up-to-date CV to Natalie at IMT Resourcing Solutions today!
At IMT Resourcing Solutions, we embrace diversity and inclusion every step of the way. We aim to connect with every applicant, but if you don’t hear from us within 5 working days, please know that we’ve decided to move forward with other candidates on this occasion. We truly appreciate your interest