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Customer service specialist

Kidderminster
IMT Resourcing Solutions
Customer service specialist
Posted: 21h ago
Offer description

Customer Service Specialist – Join a Global Brand in Growth Mode

Location: Gloucestershire (On-site) | Salary: £30,000 – £36,000 + Performance-based UNCAPPED Bonus

Type: Full-Time, Permanent

Are you a customer-obsessed professional who thrives in a high-energy, fast-paced environment?

Do you pride yourself on going the extra mile, solving problems with confidence, and delivering exceptional service experiences? If so, this could be your next big move.

We’re working with an established, high-growth consumer brand with global reach to find a Customer Service Specialist who’s ready to take their customer care game to the next level. This is a hands-on, senior-level opportunity with lots of variety, autonomy, and progression on offer.

What You’ll Be Doing:

Managing customer queries across phone, email and messaging with speed, accuracy and professionalism

Resolving issues calmly and effectively — even under pressure

Taking ownership of complaints and courier issues from start to finish

Maintaining and contributing to a five-star customer experience

Handling data entry and service tracking to ensure service levels are consistently met

Building long-term relationships with repeat customers and loyal fans

You’ll Fit This Role If You:

Have 2+ years’ customer service experience (retail, e-commerce, or product-based sector ideal)

Are confident speaking to customers and resolving issues with maturity and professionalism

Enjoy working in a fast-paced setting where every day is different

Have strong written communication and attention to detail

Want to join a company that values ambition, positivity and team spirit

Perks & Benefits:

Bonus scheme linked to performance

Casual dress code

Regular company events

A real chance to grow with an exciting global brand

Free on-site parking

Staff discounts

Working Hours:

Monday to Friday – 8-hour shifts

Some weekend flexibility required

Interested?

We’d love to hear from you! Send your most up-to-date CV to Natalie at IMT Resourcing Solutions today!

At IMT Resourcing Solutions, we embrace diversity and inclusion every step of the way. We aim to connect with every applicant, but if you don’t hear from us within 5 working days, please know that we’ve decided to move forward with other candidates on this occasion. We truly appreciate your interest

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