End Date
Thursday 28 May 2026
Salary Range
£78,098 - £91,880
Flexible Working
We support flexible working – click here for more information on flexible working options.
Flexible Working Options
* Flexibility in when hours are worked
* Hybrid Working
* Job Share
* Reduced Hours
Job Details
Job Title: People Partner
Salary: £78,098 - £91,880
Locations: Bristol, Halifax, Edinburgh, Leeds
Hours: Full time
Working Pattern: Hybrid – at least 40% of time spent in the office
About This Opportunity
We have an exciting opportunity to join the Consumer Relationships (CR) People Partnering team, reporting to the People Transformation & Change Director. The role will partner senior business leaders within Consumer Channels. The CR business owns a deposits book of over £300bn and supports about 25m retail customers and is leading the way in transforming the future of Consumer banking and designing the next generation of personalised experiences and propositions, while enhancing the Group’s digital and face to face experiences.
Consumer Channels is where our strategy meets customers—through the moments that matter across digital, telephony and face‑to‑face service. With around 12,000 colleagues it is a fast‑paced, high‑impact part of Consumer Relationships, balancing great customer outcomes with simpler, smarter ways of working. The function is evolving quickly as customer behaviour changes and technology reshapes how we serve at scale, creating an exciting agenda across skills, operating model, leadership and colleague experience.
A day in the life of a People Partner in Consumer Channels is varied, fast paced and brilliantly close to the action. You may partner the Consumer Channels leadership team on people implications of a change in customer demand or channel strategy; then shape a plan to build future‑ready capability across digital, telephony and face‑to‑face service. Use insight and data to help leaders make confident decisions on organisation design, workforce planning, culture and inclusion, talent and reward—balancing pace, performance and colleague experience. You’ll spend time listening, challenging and coaching: building trusted relationships with senior leaders and working hand‑in‑hand with P&P colleagues across Centres of Excellence to land practical, high‑impact outcomes for customers and colleagues.
What We Need From You
* Excellent relationship management, influencing and coaching, developing trust through integrity and authenticity.
* Excellent communication skills with ability to see the bigger picture, story‑tell and join the dots.
* Innovative approach and good at problem solving.
* Collaborative team member.
* Ability to prioritise and focus on what matters.
* Ability to interrogate and analyse multiple data sources to inform planning and decisions.
* Organisational and industry awareness with a passion for bringing the outside in.
* Expertise in core HR disciplines and track record of leading within senior teams.
Key Responsibilities
* Partner and challenge the Consumer Channels Executive team as their People Partner, translating business priorities into an actionable people plan and measurable outcomes, working closely with P&P Centres of Excellence.
* Support delivery of the Consumer Channels people strategy, aligned to the Consumer Relationships People Plan and Group People Plan—embedding Group purpose and values in how work gets done.
* Shape workforce and capability planning—using insight to inform demand/capacity, organisation design, role evolution and skills build across digital, telephony and face‑to‑face service.
* Land and embed change at pace—partner with P&P colleagues to implement people initiatives, products and policy changes in a way that works for a customer‑facing, operational environment.
* Evolve the operating model and ways of working to increase speed, reduce friction and improve colleague experience and productivity.
* Drive leadership effectiveness and performance through coaching, talent planning and team interventions that build high‑performing, inclusive leadership teams.
* Collaborate across the Consumer Relationships People Partnering team to share best practice, improve how we work, and deliver joined‑up outcomes across the CR agenda—embracing agile ways of working and continuously building confidence in AI learning and tools to increase effectiveness and impact.
About Working for Us
Our focus is to ensure we’re inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We’re committed to creating a consciously inclusive workplace where our colleagues can be themselves, thrive and perform at their best.
We are proud to be a Disability Confident Leader and we offer workplace adjustments for colleagues with a disability, long‑term health or neuro‑divergent conditions.
Our Ways of Working
We support business teams across the UK and occasional travel will be required. We work on a hybrid basis with at least 40% of our time spent in the office.
Benefits
* A generous pension contribution of up to 15%
* An annual performance‑related bonus
* Share schemes including free shares
* Benefits you can adapt to your lifestyle, such as discounted shopping
* 30 days holiday, with bank holidays on top
* Range of wellbeing initiatives and generous parental leave policies
We look forward to hearing from you and are excited about the possibility of you joining our team. The purpose of our work is to help Britain prosper and this position plays a key role in shaping the financial services of the future.
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