Job Description
About The Role
The Director of B2B CX & Debt Risk will lead the strategic direction and operational execution of the full B2B customer lifecycle — from onboarding and service excellence through to revenue collection and B2B debt recovery. This cross-functional leadership role plays a pivotal part in shaping Ecotricity’s B2B experience and ensuring operational performance and financial sustainability, especially across our B2B, Microtricity and Origination portfolios. You will work closely with senior leaders across B2B, Finance, Technology, Legal, and Commercial to optimise systems, processes, and outcomes — always balancing customer satisfaction with financial performance and regulatory compliance. This role is very varied, challenging and rewarding, requiring exceptional communication and organisational skills.
What will you do?
• Ensure P&L profit and revenue growth is achieved (B2B, Microtricity & Origination)
• Own and evolve the end-to-end B2B customer journey strategy across B2B, Microtricity and Origination segments.
• Align strategic plans to wider commercial objectives to ensure business plan delivery • Work with the department lead to continue to develop and deliver a best-in-class Customer Experience (CX) strategy to drive onboarding success, service excellence, r...