About The Role
Care Coordinator
Are you highly organised with excellent people skills? Do you thrive in a fast-paced environment where no two days are the same? Trinity Homecare is seeking a dedicated Care Coordinator to join our team.
As a Care Coordinator, you will play a vital role in ensuring the continuity and quality of care for our clients by managing schedules, supporting carers, and working closely with our care management team.
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Key Responsibilities
Scheduling & Rostering
* Ensure continuity of care for clients by covering all bookings.
* Optimise efficiency of staff schedules, taking geography, preferences, and compliance into account.
* Manage training and shadowing schedules to maintain CQC compliance.
* Template new and existing care packages to reduce last-minute changes.
* Issue accurate weekly rotas, making timely adjustments as required.
* Support new starters by assigning work quickly to build their hours.
* Maintain accurate records in People Planner to support payroll and invoicing.
Business Development
* Handle new client referrals with professionalism and care.
* Explain Trinity services clearly to prospective clients.
* Record and track all enquiries in line with company processes.
Emergency & On-Call Duties
* Respond to client illness or emergencies, liaising with GPs, next of kin, and care staff.
* Participate in the on-call rota as the first point of contact for client or carer issues.
* Ensure calls are covered and care standards maintained while on call.
Communication & Reporting
* Liaise effectively with Team Leaders, staff, clients, and external professionals.
* Record communications and updates on our care planning system.
* Escalate safeguarding concerns promptly in line with policy.
* Record and report compliments, complaints, and actions taken.
Office & Administrative Support
* Provide office administration support to the Registered and Care Managers.
* Assist with recruitment processes, including interviewing and handling enquiries.
* Support business continuity during crises such as severe weather or illness outbreaks.
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What We’re Looking For
* Strong organisational and problem-solving skills.
* Ability to work under pressure and adapt quickly to changes.
* Confident communicator with excellent interpersonal skills.
* Comfortable working in a “soft sales” capacity to support growth.
* Previous experience in care coordination, scheduling, or a similar role is highly desirable.
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Why Join Trinity Homecare?
* Competitive salary
* The opportunity to make a meaningful difference in people’s lives every day.
* A supportive and professional team environment.
* Training and development opportunities to grow within the role.
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Apply today and become part of a team that truly cares.