Lead from the front in a dynamic logistics environment where your expertise drives real results every day. We’re looking for an experienced Operations Manager to join our dynamic fulfilment team in Lutterworth. In this fast-paced role, you’ll lead day-to-day warehouse operations across shifts, ensuring we deliver an efficient, safe, and cost-effective service to our clients. If you thrive in a high-volume logistics environment and know how to lead teams to success, we want to hear from you. About the RoleAs Operations Manager, you’ll report to the General Manager and oversee the planning, staffing, and process execution across shifts in our warehouse. You’ll play a hands-on role in managing people and performance while maintaining high standards in quality, efficiency, and health & safety. Key Responsibilities Operational Planning: Ensure staffing and shift plans support SLA performance across Goods In, Picking, Packing, Returns, and Despatch. Leadership: Lead and support Shift Managers, Supervisors, and Team Leaders through coaching, daily briefings, and performance management. Cost Control: Manage labour planning and monitor site costs against budgets, seeking continuous improvement. Customer Service: Build strong relationships with clients and internal stakeholders to proactively manage delivery expectations. Compliance: Ensure warehouse operations meet HSE and security standards, with full induction ...