Head Of Maintenance - Royal Holloway University
Maintenance and Performance Manager
Facilities Management - Maintenance Services
Location: Egham
Salary: £49,979 per annum - including London Allowance
Post Type: Full Time
Hours per Week: 35
Weeks per Year: 52
Closing Date: 23.59 hours BST on Thursday 09 October 2025
Reference: 0925-229
The Maintenance Department of Royal Holloway, University of London is a core element of the Estates Directorate managing a wide range of issues and co-ordinating a large team of in-house trades people and external contractors. We are looking to recruit an imaginative and results driven Maintenance and Performance Manager.
The post holder will assist the Head of Maintenance Services in the continued development of the University’s Campus Maintenance Services Team including advising on MEP and building related issues through the management oversight of the DLT and external contractors; setting and reviewing the service KPIs, SLAs and producing dashboards of our service delivery to align with the objectives of our RH2030s strategy, ensuring that all policy, procedures and systems of work are legally compliant, current, appropriately consulted and communicated, and relevant.
The post holder will be responsible for driving constant service improvement by setting the standard and managing the quality, performance and delivery of both the reactive and planned activity of the in-house Maintenance team and outsourced contractors.
The post holder will also be responsible for and the main point of contact for ensuring best practice, Healthy and Safety policies are always adhered to and can further develop the operational team including the associated processes and procedures.
The post holder will liaise with the operation of the Service Desk to ensure correct and timely allocations of tasks are carried out and that communications are maintained between the Maintenance Department and our internal customers.
The post holder will be responsible for delivering a professional, customer and partnership-focused Campus Maintenance Team that is valued, well-consulted, and effectively communicated. They will ensure the team operates in a coordinated manner for the benefit of the wider University community and will report on its effectiveness against agreed KPIs, SLAs, and dashboards
Participation in the Duty Manager Rota for dealing with out of normal hours emergencies is an essential part of this role.
In return, we offer a highly competitive rewards and benefits package including:
* Generous annual leave entitlement
* Training and Development opportunities
* Pension Scheme with generous employer contribution
* Various schemes including Cycle to Work, Season Ticket Loans and help with the cost of Eyesight testing.
* Free parking
The university has adopted hybrid working for some roles therefore some remote working may be possible for this role.
Royal Holloway is committed to equality, diversity and inclusion (EDI), and encourages applications from all people regardless of age, disability, gender, marital status, parental status, race, religion or belief, sexual orientation, or trans status or history.
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