Job Description
Location: Widnes (Hybrid - Mostly Remote Working)
Salary: Up to £38,000 per annum
VIQU has partnered with a public sector organisation to find a proactive and skilled Business Systems Support Specialist to join their team in Widnes. This is a fantastic opportunity for someone passionate about supporting business-critical systems and eager to make a real impact within a values-driven organisation that genuinely invests in its people. The role offers hybrid working, with the majority of time spent working remotely.
Who You'll Be Supporting & About the Role
You'll work closely with the Business Systems Manager, helping to maintain and improve Operational and People Services business systems. From day-to-day issue resolution to assisting with system upgrades and user support, you'll play a vital role in keeping key platforms such as HR, Payroll, and Finance running smoothly and effectively.
Key Responsibilities
* Monitor and manage business systems incidents, queries, and requests via Service Desk and email
* Resolve assigned issues, escalate where needed, and communicate effectively with users
* Conduct routine system housekeeping tasks and checks
* Carry out system administration, including:
o User account creation and deactivation
o Managing access and permissions based on role changes
o Workflow monitoring and clearance
o Running consistency checks and access control reviews
* Support system upgrades and projects by:
o Assisting with technical and administrative tasks
o Supporting users during rollouts
o Participating in system testing and implementation
Key Requirements
Essential:
* Experience in a business-systems support role
* Strong understanding of business systems (eg, HR, Payroll)
* Experience with Agresso (Unit4 ERP/Business World) is essential
* Proficiency in Microsoft Office (Excel, Outlook, Word)
* Strong communication, problem-solving, and documentation skills
Desirable:
* Degree or advanced apprenticeship in IT, Business, or a related field
* Experience with IT systems implementation
* Working knowledge of Microsoft SQL