Title:
Communications Manager – Fixed maternity cover
Location:
Wrexham
What we do:
We're the leaders in outsourced calls, live chat and more, delivering brilliant conversations on behalf of businesses of all sizes. Fast-forward two decades and what started as a single, dedicated PA (who's still with us today) looking after calls for a handful of local clients, is now a 1000-strong team working across continents from our state-of-the-art UK headquarters in Wrexham, and our US office in Atlanta.
The role:
Comms plays a vital role in delivering accurate and consistent content across all our marketing channels. We're a busy team whose number one priority is keeping us looking sharp and on brand – wherever we appear. Reporting to our Group Head of Brand & Communications, you will support the work carried out by our Senior Marketing Executive and Marketing Assistant, managing our day-to-day comms activity both in the UK and US, whilst retaining your focus on large business marketing efforts.
Key responsibilities:
* Primary contact for marketing, PAs, and other departments; owning and delegating tasks while specialising in enterprise collateral to support Business Development and senior stakeholders
* Right-hand to Group Head of Brand & Comms, co-managing urgent campaigns, deadlines, and multiplatform workflows (Trello, MS Teams)
* Writing website copy aligned with brand voice, user experience, and product clarity
* Supporting development and delivery of social and brand campaigns, contributing creative ideas and execution to drive engagement and consistency
* Assisting Comms team in project delivery, ensuring priorities, resources, and direction are clear
* Proofing copy for accuracy, grammar, and brand alignment
* Overseeing SharePoint file management, tracking updates and reviews
* Managing projects linked to large business and acquisitions, from conception to implementation with senior stakeholders
* Leading proposals and tender responses with sector heads, ensuring compliance, differentiation, and stakeholder communication through completion
* Coordinating with Group Head of Brand & Comms to provide consistent support for US team
* Partnering with Senior Marketing Executive to scope and coordinate projects, streamlining workflows
* Supporting and mentoring Marketing Assistant to enable professional growth
The person:
* Natural brand ambassador with strong product and client awareness
* Positive, confident, and self-motivated; known for offering practical advice over quick fixes
* Charismatic and adaptable when working with a wide range of stakeholders
* Thorough and detail-oriented, with a flair for language and words
* Super-organised, able to juggle multiple projects and deadlines with ease
* Eloquent communicator, both written and verbal
* Tech-savvy, with solid Microsoft Office skills
* Supportive, empathetic manager, always ready to get stuck in and help
What's included:
As a Communications Manager at our award-winning headquarters in Wrexham, you'll enjoy welcoming, spacious, state-of-the-art offices, plus communal spaces including a treehouse – we like to do things differently around here You'll also benefit from:
* Fixed term 9 month contract (with the potential for extension)
* 25 days annual leave plus bank holidays (pro rata)
* Mental health support (through our Employee Assistant Programme) with access to an on-site mental health counsellor
* Access to our wellbeing room to help enhance your physical and mental wellbeing
* Access to a 24/7 doctor line
* Subsidised meals
* Free on-site gym access
* And did we mention our epic parties? We know how to celebrate in style
We want to hire the whole version of you:
If you require any adjustments to the recruitment process, please let us know so we can help you to be at your best