Case work • Support the early identification of those whose needs are escalating, those on the edge of care and those currently receiving care, whose needs are increasing • Proactively manage a rolling caseload, providing personalised support that focuses on what matters to you and is tailored to offer holistic support that leads to greater connection, control and independence • Act as a conduit to negotiate and de-escalate issues before a crisis occurs • Taper support to ensure sustained resilience and independence • Form robust local networks with adult social care, physical and mental health providers, ambulance services and community providers • Map, access and build community assets – acting as the conduit between strengths, challenges and the community offer • Organise activities that connect isolated or at-risk individuals to their community • Support access to statutory or community provision, advocating for the individuals needs • Provide information and advice on the community offer • Educate on the importance of self-management and activate individuals to take ownership of their health and wellbeing, using a range of innovative delivery methods Quality, Safety and Risk • Assess the risk the service user poses to themselves and others, using dynamic risk assessments and access appropriate safeguarding channels, as required • Maintain timely and accurate case notes and records, in line with BRC best practice, to meet the services KPIs and the needs of service users • Follow organisational policies and procedures ensuring that services are delivered safely, protecting yourself, the service user and the organisation • Ensure the service achieves or exceeds agreed quality standards • Promote and participate in a culture of quality improvement, ensuring effective service delivery that delivers good outcomes and user experience Stakeholder management • Develop strong links with the community and key statutory partners • Pro-actively participate in multi-disciplinary case meetings with relevant agencies • Co-produce service delivery with statutory stakeholders, community, family members and service users Service Development • Ensure the service advocates in the use of social interventions being intrinsic to health outcomes, identifying gaps in provision that could improve outcomes or prevent use of statutory services • Ensure quality data is captured to inform future service provision • Contribute to creation of service reports that demonstrate qualitative and quantitative metrics • Improve communication and partnership working between those involved in patient care • Drive outreach for people experiencing health inequities or barriers to access, due to social or environmental factors • Identify and participate in professional development opportunities and peer networks • Support team members to achieve programme targets and budgets. Proud member of the Disability Confident employer scheme Disability Confident About Disability Confident A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident .