Job Title: Bar Supervisor
Department: The Beinn Bar - Bo & Muc
Responsible to: Resort Bar Duty Manager
Responsible
for: Being a Top Performer Barman
Hours:
hours over 5 days
Scope and general purpose: Exceed the expectations of
our guests in bar service to a five -star standard, by creating unforgettable
memories and to inspire and challenge yourself to deliver them with passion.
Expected Behaviours
Friendly Pleasant, kind and easy to
talk to.
Aspirational Have hopes and desires to
achieve your goals.
Honest Have integrity so you can be
trusted, straightforward and truthful.
Challenging Interested in testing your
ability, skills, and the way you think.
Expected Leadership Behaviours:
Be a role-model-
Use great judgement-
Own Mistakes
Inspire Development
Recognise & Reward
EXPECTED SUPERVISION RESPONSIBILITES:
Quality & Customer Service
Productivity
Health
& Safety
Environment
& Carbon Footprint
Key Responsibilities:
1. To apply the safe service of alcohol in line with Licensing (Scotland)
Act 2005.
2. To host and co-ordinate the bar experience at the Whisky Bar for
all guests.
3. To ensure that service is delivered with excellent product
knowledge and professional understanding of menus, wines and suppliers.
4. To prepare bills, process customer payments and transactions using
POS system.
5. To communicate with customers to resolves complaints or ensure
satisfaction.
6. To ensure the "cash-up" of the takings, to record and to store safely.
7. To ensure the "lock-up" procedure of the bar at the end of service
so the building is secure and safe.
8. To assist the management of stock and inform Resort Bar Duty
Manager of any low stock levels to ensure your department operates at
maximum efficiency.
9. To set up the bar and beverage service in line with department
guidelines.
10. To organise stock, to re-stock and to replenish bar supplies by
ensuring quality control of storage of all drinks in relation with Resort
Bar Duty Manager.
11. To put away any deliveries for your department by checking against
delivery notes or invoices, reporting to the Resort Bar Duty Manager.
12. To assist monthly stocktake and to update a stocktake sheet if
necessary.
13. To partake and co-ordinate the cleaning of bar, drawing room and
library so that it is always of the highest order.
14. To assist with the completion of departmental checklists, cleaning
rotas and operation procedures to ensure maximum efficiency.
15. To liaise with the Resort Bar Duty Manager in supporting
professional drinks service and knowledge.
16. To assist with implementation of any new policies, practices in
order to ensure a continuous process of improvement within departments.
17. To communicate effectively with the food service team and other departments
and to assist when necessary or upon request by a Manager.
18. To assist with the service of food as required to support the 1887
Restaurant and Front of House teams.
19. To organise and maintain effective recycling and environmental control
of the Bar.
20. To assist with drinks trainings for the team as required by
Management in order to influence up-selling and suggestive selling.
21. To assist with departmental trainings for yourself and others when
necessary.
22. Any other duties that may be required for the overall benefit of
the Company within range of skills of the job holder. Management will
provide additional training where appropriate.
ESSENTIAL
REQUIREMENTS
23. At least 12 months bar experience.
24. UK passport/Pre-Settled Status
25. Beer Knowledge
26. Wine Knowledge
27. Whisky and Gin Knowledge
28. Cocktail Knowledge
29. Passionate about Food