Do you have team leader experience, airline knowledge, GDS and cruise knowledge?
If you live near Manchester then this is the role for you!! My award winning client is seeking a dedicated and customer-focused Team Leader to join our vibrant Post Booking Services team.
This is a fantastic opportunity to lead a dynamic group of travel professionals and contribute to delivering exceptional cruise experiences to our valued customers.
As the Travel Coordinator Team Leader, you will play a pivotal role in overseeing the daily operations of the Post Booking Services Team. You will ensure the delivery of personalised, high-quality service while motivating and guiding the team to meet and exceed customer expectations. Working closely with the Head of Department, you will foster a collaborative environment focused on continuous improvement and customer satisfaction.
You will need travel expereince, be GDS Proficient and have exceptional airline knowledge!
Roles and Responsibilities:
1. Lead, coach, and develop the team to deliver outstanding customer service and achieve team goals
* Monitor team performance, providing feedback, training, and support to enhance skills and productivity
* Manage complex customer enquiries and escalations, ensuring timely and effective resolution
* Oversee booking changes, documentation, and administration processes to maintain accuracy and...