About the Role
Hunter Douglas is a global leader in innovative window coverings and architectural products, known for craftsmanship, cutting‑edge design, and a commitment to improving how people live and work. We’re looking for an EMEA IT Service Desk Engineer to join our collaborative and fast‑paced IT team.
Key Responsibilities
* Deliver 1st and 2nd line support for hardware, software, and network issues. Log, diagnose, and resolve tickets via Jira Service Management (JSM) while meeting SLA targets.
* Manage identity and access (Joiners, Movers, Leavers) in line with SOX and security policies.
* Support provisioning, configuration, and maintenance of laptops, desktops, and mobile devices. Assist with patching, vulnerability management, and compliance reporting.
* Troubleshoot issues related to Microsoft 365, VoIP systems, Citrix, and other business‑critical applications.
* Create and update knowledge base articles to support self‑service and continuous improvement.
* Work closely with infrastructure and application teams to ensure timely resolution of more complex technical issues.
* Contribute ideas and support initiatives to improve service desk maturity, automation, and process optimisation.
What We Are Looking For
* Essential:
* 1–3 years’ experience in an IT support or service desk environment.
* Strong working knowledge of Windows 10/11, Active Directory, and Microsoft 365.
* Familiarity with ITSM tools, ideally Jira Service Management.
* Good understanding of ITIL and service management processes.
* Excellent troubleshooting ability with strong communication and customer service skills.
* Ability to work under pressure and manage competing priorities effectively.
* Desirable:
* ITIL Foundation certification.
* Experience with Citrix, VoIP systems, or endpoint management tools.
* Exposure to compliance frameworks such as ISO and SOX.
Why Join Us
At Hunter Douglas, you’ll be part of a supportive and forward‑thinking IT team where your ideas are encouraged and valued. You’ll have opportunities to grow your technical skillset, contribute to meaningful IT transformation initiatives, and support colleagues across a diverse, international environment. We offer a collaborative culture, competitive benefits, and the chance to make a real impact in a global organisation.
Everyone who applies will receive a response.
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