We are actively building diverse teams and welcome applications from everyone. Role: IT Field Delivery Engineer - Site Location: Swindon Contract Type: Permanent Salary Package: 28k - 30k plus large company benefits, a broad flexible benefits scheme, and 2 paid-for volunteering days a year Hours: 9.00 am – 5.30 pm Monday – Friday Interview Process: 2-stage process Why SCC? An inclusive workplace Excellent package: solid basic and company benefits Hybrid working & core hours in line with role requirements Career development and life-long learning opportunities Opportunity to join Europe's largest privately-owned IT Company Role purpose: To attend customer sites to provide support of IT hardware and software products within the required Service Level Agreement (SLA). Work efficiently and proactively to deliver IT support services to the customer. Key responsibilities: Maintain and repair IT hardware across sites, including PCs, laptops, printers, and basic server/AV/telephony kit. Resolve OS, application, and IMAC tasks to required standards. Log all work in the ITSM tool within SLA and communicate effectively with support teams. Manage parts and RMAs promptly and meet all KPI targets. Follow all site safety, security, and customer policies. Support 24/7 rota, occasional overtime, and adopt new technologies. Mentor colleagues, maintain company assets, and produce/update technical documentation. Carry out additional duties as requested by management. Skills and experience: Must always be professional and presentable. Must have full UK driving Licence where required to perform the role (customer specific) Must have excellent customer facing skills. Must be able to obtain the Government and/or Police Security levels required in order to meet the operational requirements of the role (no caveats) and as per the requirements stipulated in relevant customer contracts Will be required to be self-motivated with good organisational skills and can work unsupervised Must possess or can obtain relevant technical certifications Must possess at least CompTIA A qualification or have the equivalent knowledge / experience, as well as knowledge of Operating System administrative tools and application support and telephony Must possess the ability to work at height and undertake varied manual handling activities Will display positive behaviours which support team productivity About You About Us SCC is Europe's largest privately-owned IT business, based out of the new £7m HQ office in Birmingham and we help clients succeed through IT transformation and exceptional customer experiences. We are a business where innovation is greater as we combine unique ideas, people and disciplines. We are a global company that is passionate about IT and where we look to simplify the complex. We are an equal opportunities employer SCC is committed to providing equal opportunities and a proactive and inclusive approach to equality and diversity in employment. No applicant or employee will be treated less favourably than another on the grounds of a protected characteristic which are defined as sex, sexual orientation, age, disability, gender reassignment, trade union membership or non-membership, marriage and civil partnership, pregnancy and maternity, race and religion or belief. If you are selected for interview, and need any reasonable adjustments made for your interview, please let the SCC Talent Acquisition team know, at the point of scheduling. Diversity & Inclusion at SCC - https://www.scc.com/diversity-and-inclusion/ Sustainability at SCC - https://www.scc.com/sustainability-at-scc/ Life at SCC - https://www.linkedin.com/company/scc/life