Location: Chandlers Ford
Salary: Up to £38K dependent on experience
Hours: Full time hours, office based but hybrid working could be a consideration.
Benefits: Parking, private medical insurance, 25 days holiday + bank holidays, with the opportunity to purchase more, bonus holiday day for Christmas Eve (if on a weekday), training, pet friendly office, paid day off to volunteer for your choice of charity.
Aspire Jobs are working exclusively with our professional services client who are now looking to recruit an experienced Client Support Executive with practice experience and specialising in client queries and administration to support the wider team. This role will guide clients through their onboarding journey and assist with tax preparations. If you have experience with client support and administration with a can-do attitude, we want to hear from you.
This is an amazing opportunity to a join a company that values your input and ideas, with the opportunity to build and develop your own client relationships and career.
Key Requirements of the Client Support Executive are:
* Strong background in practice, HMRC registrations, Companies House amendments, set up and onboarding.
* Confident communicator.
* Excellent administration skills.
* Experience of tax return preparation and payroll experience ideally.
* Strong organisational skills.
Key Responsibilities of the Client Support Executive are:
* Greeting clients and managing incoming calls and enquiries.
* Handling emails, post, HMRC queries and general correspondence.
* Preparing engagement letters, onboarding documents, and client files.
* Oversee client onboarding from start to finish including AML, professional clearance, agent authorisation, company secretarial appointments and set up.
* Complete tax registrations through HMRC and final submissions.
* Companies House CS01s, director amendments and company set up.
* Updating internal systems and maintaining client records.
* Managing document flow: scanning, filing, and archiving.
* Supporting accountants by scheduling meetings, gathering client information, and preparing simple reports.
* Monitoring client feedback and supporting service improvements.
* Other administrative tasks as required.
* Performing internal bookkeeping tasks (inputting invoices and receipts).
* Processing client records (sales, purchases, bank statements) under supervision.
* Tracking and recording incoming payments.
* Reconciling basic accounts (bank, supplier, petty cash).
* Strong understanding of payroll regulations, set up and ability to assist the Payroll Manager with payrolls, approvals and payslips would be advantageous.
* Experience using accounting software including TaxCalc, Iris and Moneysoft would also be advantageous