Level 3 Business Administration Apprentice
Join to apply for the Level 3 Business Administration Apprentice role at Specialist Training & Consultancy Services Ltd.
Specialist Training & Consultancy Services Ltd (STC) has been providing expert training solutions to the Transport, Warehousing, and Dangerous Goods Industries since 1999. Based in Accrington, Lancashire, STC operates a state‑of‑the‑art training warehouse and offers a variety of courses, including First Aid, ADR (Dangerous Goods), Driver CPC, and Fork Lift Truck operator training. The organisation has a longstanding reputation as one of the largest commercial training providers in the industry and serves a diverse client base, including blue‑chip companies, SMEs, and the NHS.
Role Description
This full‑time, on‑site Level 3 Business Administration Apprentice role is based in Accrington, Lancashire. Responsibilities include:
* Take enquiry details by phone/email
* Process enquiries by phone/email
* Follow up customer enquiries
* Review customer account and identify opportunities for cross‑selling
* Attend events as required
* Customer account management – take, process and follow up customer enquiries
* Instructor paperwork preparation: Ensuring all paperwork is collated and correct
* Course note production: Ensuring adequate stock & all student notes are produced in time
* Certification, registrations, Driver CPC administration: Produce and send all course certificates in line with company policies
* Room preparation: Set up rooms accordingly & co‑ordinate lunch and refreshments for trainees
* Meet & Greet: Welcome visitors, take registers, follow up with absent trainees, & direct trainees to allocated training room
* LinkedIn: Post content following approval, like & share content, & connect with customers
* Manage trainer qualifications, expiry dates: Record trainer qualifications & update schedule
* Update procedures for external awarding bodies: Maintain procedures for each external awarding body, & communicate the changes to appropriate personnel
* Update Operations Manual: Review and update procedures as per changes
Requirements
GCSE in:
* Maths (grade 4)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
* Customer care skills
* Initiative
Where you'll work
6 VENTURE COURT
METCALFE DRIVE
ALTHAM IND EST
ACCRINGTON
BB5 5TU
Contact: BURNLEY COLLEGE
Reference code: VAC2000000607
Closes on Monday 22 December 2025
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