Support Services Team Leader – London (St Charles Hospital)
Salary: £16.19 per hour (£31,655 per annum)
Contract: Fixed Term – 3 months
Hours: Full-time, 37.5 hours per week
Schedule: 5 days out of 7 (Monday–Sunday), flexible hours
Location: Wembley Centre for Health
Requirements: DBS check
About the Role
We’re looking for an experienced Support Services Team Leader to join our team at Wembley Centre for Health. In this role, you’ll lead and support a team of Frontline FM colleagues, ensuring high standards of service delivery across multiple sites.
You’ll provide hands-on support to colleagues and customers. This is a varied role that combines supervision, administration, and customer interaction—perfect for someone with strong leadership skills and a background in facilities management.
What You’ll Do
1. Supervise and support a team of FM colleagues based at one site
2. Plan and allocate work, manage rotas, and ensure standards are met
3. Handle recruitment, onboarding, training, and performance reviews
4. Complete administrative tasks including timesheets, stock orders, and audits
5. Liaise with customers, tenants, and contractors to resolve service issues
6. Manage budgets and create purchase orders
What We’re Looking For
7. City & Guilds Level 3 in Cleaning & Support Services or equivalent experience
8. Previous experience managing or supervising a team
9. Knowledge of Health & Safety requirements
10. Strong customer service and administrative skills
11. Practical experience in cleaning, catering, & floor maintenance
12. NVQ Level 2 or equivalent experience
What We Offer
13. 27 days holiday (excluding bank holidays)
14. Company pension plan with up to 6% employer contribution
15. Training and development opportunities
16. Access to NHS discounts
17. Be part of an organisation that supports over 3,000 healthcare properties across England
About Us
We’re part of the NHS family, with 6,000 professionals enabling excellent patient care by providing property and facilities services. Our culture is inclusive, diverse, and focused on putting patients and NHS colleagues at the heart of everything we do.
Apply today! We encourage early applications as this vacancy may close sooner if we receive a high volume of interest.