Location: Newport (Hybrid) Contract: 12‑month temporary assignment Hours: 37 per week (Monday-Friday) - Hybrid Working Pay Rate: £14.42 per hour Employer: Brook Street, supporting a major public sector organisation Brook Street is delighted to be recruiting for a Tribunal Support Officer to join our well‑established public sector client based in Newport. This is a hybrid role offering excellent work-life balance, strong team culture, and access to on‑site perks including free onsite parking, multiple cafés, competitive pay, an on‑site gym, and supportive training and development opportunities. If you're highly organised, confident handling administration in a fast‑paced environment, and enjoy work that makes a real impact, we'd love to hear from you. You will provide essential administrative support within the Tribunal Section of the IPO, working closely with caseworkers and helping to ensure tribunal hearings run smoothly. This is a busy and varied role that involves managing a high volume of email correspondence, maintaining accurate records, and delivering excellent communication to colleagues and external stakeholders. Key Responsibilities Monitor and manage Tribunal mailboxes, ensuring emails are triaged, actioned, and distributed promptly. Upload and process email correspondence into internal systems with accuracy and attention to detail. Respond to incoming telephone enquiries, transferring calls or taking messages as required. Communicate professionally with internal and external stakeholders via phone, email, and written correspondence. Support case management activities through a variety of administrative tasks using internal systems and processes. About You At least one year of administrative experience Strong organisational and multitasking skills Confident IT skills, including Outlook and Microsoft Office Excellent attention to detail Clear, professional communication skills Ability to work efficiently in a fast‑paced environment Why Apply This is an excellent opportunity to gain experience within the public sector, develop your administrative and case management skills, and work in a friendly and supportive team environment. Hybrid working and on‑site facilities provide a great balance of flexibility and workplace engagement. If you're proactive, reliable, and ready to bring your transferable skills to an important support role, we encourage you to apply today. Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy. As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer. Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you. In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.