At OneID, we are empowering everyone to control their online identity. Our digital identity solution allows people in the UK to simply prove who they are online.
We are seeking a proactive and strategic Customer Success Manager to ensure our customers realise maximum value from OneID. You will guide customers from onboarding through ongoing success, driving retention, growth, and advocacy. This role requires a blend of hands-on relationship management, data-driven engagement, and cross-functional collaboration.
Role Details
You will be the primary customer contact for existing customers of OneID, working closely with them to ensure they get the most benefit from OneID.
Key Responsibilities
Customer Onboarding & Implementation
* Run the onboarding process for new customers, including KYC verification, sandbox and admin console setup, and hosting kick-off meetings.
* Manage internal handovers and facilitate smooth transitions from onboarding to ongoing success management.
* Facilitate migrations and ensure customers are fully operational with OneID's platform.