Digital Content Designer – Digital & Customer Experience Team
Working hours: This role is available on a part-time, job‑share or full‑time basis
Salary: Up to £40,000 depending on experience plus an excellent benefits package
Location: Swindon, Whiteley or Farnborough – hybrid working arrangements
Closing date for applications: 1st May 2026
The opportunity
As a Digital Content Designer at Zurich, you play a key part in shaping clear, engaging, and valuable web content for our customers and colleagues—at every step of their journey. Your expertise will help us deliver content that truly meets customers’ needs and reflects Zurich’s commitment to creating a brighter future together.
We offer flexible working arrangements and encourage discussion of flexibility needs during interview.
What will you be doing?
* Use research, data, and evidence to guide content decisions—ensuring everything we create is purposeful, customer‑centric, and drives continuous improvement.
* Collaborate across teams, influence stakeholders and build strong relationships to champion customer needs.
* Create and improve clear, accessible web content that puts customers first.
* Apply Zurich’s style guides and content standards, helping us maintain consistency and professionalism across our websites.
* Manage content throughout its lifecycle in an agile, delivery‑focused environment, using digital tools and flexible ways of working.
* Connect with the wider Customer Office community, sharing ideas and best practices to support growth and innovation.
* Work closely with UX teams and stakeholders to design, test, and deliver effective digital content.
* Apply Zurich’s tone of voice, content standards, and accessibility requirements consistently.
What are we looking for?
* Experience creating and improving customer‑focused digital content, using research, data and insight to guide decisions and drive continuous improvement.
* Strong ability to write clear, accessible web content that puts customer needs first.
* Confident in applying tone of voice, style guides and content standards, including accessibility requirements.
* Experience managing content across its full lifecycle in a busy, agile environment, using digital tools and CMS platforms.
* Proven collaborator, able to influence stakeholders and build strong relationships across teams.
* Experience working closely with UX and design teams to test, refine and deliver effective digital content.
* Comfortable sharing ideas and best practice within a wider content or customer community to support innovation and improvement.
Your application
We’re committed to treating all applicants fairly and with respect, irrespective of any protected characteristic. As an inclusive employer we ensure all candidates can perform at their best during the interview. You will have the opportunity to request reasonable adjustments or practical support when you apply.
What will you get in return?
Zurich offers a wide range of employee benefits tailored to individual needs, including:
* 12% defined non‑contributory pension scheme.
* Annual company bonus.
* Private medical insurance.
* Option to buy up to 20 additional days or sell some of your holiday.
* Three days paid volunteering.
* Up to 16 weeks’ full pay for maternity, paternity and adoption leave.
* Access to virtual GP appointments, discounted gym membership, free flu jab and wellbeing support.
Legal requirements
We are an equal opportunity employer and encourage diversity and inclusion in our hiring. All applicants are considered fairly and without discrimination.
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