If you want to get out of the office and actually get your hands dirty - this one's for you. abtec Managed IT has been doing this for 30 years. We're a Microsoft Gold Partner. We work with schools, colleges, multi-academy trusts, and private sector clients across the Northwest. Our clients stay. Our team stays. Some of the team have been here 20 years. When you show up on-site, people are genuinely pleased to see you. That's not a happy coincidence - it's how we've built this. What the job actually looks like This is not a desk job. Once you're up to speed, you'll be out on client sites up to four days a week across the Northwest. The rest of the time you're on the service desk at our brand new office at Pavilion West, BL5 3AJ - natural light, a fancy coffee machine, and a short hop from the M61. Day to day: 2nd line support tickets - proper ones, not a never-ending Level 1 queue IMACs across client sites - installs, moves, changes Infrastructure projects you'll actually see through from start to finish ITSM system management and keeping documentation sharp Mentoring newer team members as you grow into the role Tech you'll work with: Microsoft 365 and Azure (core daily tools) Sophos endpoint and firewalls J AMF and Intune MDM Ruckus Wireless VOIP Windows Server Networking fundamentals What we're looking for Essential: 2-3 years in a genuine 2nd line support role Hands-on M365, Azure, and Active Directory experience - non-negotiable An MSP background OR experience as the solo or small-team IT person in a busy company - if you've had to handle everything yourself and make the calls, you'll fit right in here Comfortable in a field environment - clients asking questions on the spot, working across different sites, adapting quickly Full UK driving licence - you'll be out on-site regularly Windows Server, networking, and standard infrastructure experience Someone who takes ownership of problems and sees them through Nice to have: Education sector experience (schools, colleges, or multi-academy trusts) Microsoft, CompTIA, or Cisco certifications Cyber security or cloud project experience What you get in return £28,000 - £30,000 depending on experience Private medical insurance (BUPA) - including pre-existing conditions, with option to add family Death in service - 12 months salary 21 days holiday bank holidays birthday off 1 extra day per year of service (up to 25) All certifications paid for - exams, courses, prep materials Microsoft On-Demand Learning Library - unlimited access Dedicated study time built into your schedule - not squeezed into evenings Salary increases linked to certifications you achieve Free parking at the new office The culture bit - and it matters You know that thing where you're stuck on something and everyone's too busy to help? Doesn't happen here. Asking questions is encouraged - it's how the team works. People stay because they want to. Some have been here 20 years. That tells you something. Six months in, you'll be: Handling most Level 2 tickets solo Confident on client sites Contributing to the knowledge base Working to SLAs without a second thought Making progress on your certs Mentoring newer team members And feeling like you're actually growing How to apply This role is being managed exclusively by Helen Wingrove-Sanders, Talent Partner at HFBAC. Helen does recruitment differently. She'll actually talk to you properly - not just scan your CV for keywords. She's invested in making sure this is right for you, not just filling a seat. Interested? Search for Helen Wingrove-Sanders on LinkedIn, or apply via this job listing. Note for recruitment agencies: This role is being handled exclusively by our talent partner, Helen Wingrove-Sanders at HFBAC. Please contact Helen directly via LinkedIn if you believe you can add genuine value. We have a retained partnership and won't be engaging additional agencies.