Job responsibilities Support the General Manager in the operational and efficient and effective management of the Directorate. Ensure a streamlined approach for the delivery and development of operational services within the Directorate. Be responsible for the development and delivery of specific areas of the business plan and the achievement of the relevant standards within the annual health check. Work with the service to ensure that service and workforce plans are developed monitored and delivered against agreed quality, finance and performance criteria. Work with senior members of the Directorate to take delegated responsibility for monitoring and ensuring that agreed SLA activity and access targets are understood, met, and where necessary, delivery plans are adjusted to reflect the achievement of national targets Be accountable for the sustained delivery of key operational service standards, and be responsible and accountable for delivering financial budgets. Develop capacity and business planning models for the services. Foster an effective style of team working and an approach to decision making which ensures that the wider Directorate and Corporate agendas are appropriately reflected within the Directorates plans. Operates independently to manage designated departments/ services. Sustains safe service delivery.