Job Title: Customer Service Advisor
Location: Tower Park, Poole
Position Type: Part-Time
Starting Salary: £13,104
About Us:
7 Ply Ltd trades as Consortium and is a small and busy independently owned online retailer selling clothing, footwear and lifestyle products.
Job Summary:
As a Customer Service Advisor you will be the main point of contact for our customers, you will mainly communicate via email but will also take telephone calls and respond to social media and text messages, you will support customers with their inquiries and concerns efficiently while maintaining a high level of professionalism, communicate with team members from other departments to resolve order and return issues and give accurate product advice. All whilst maintaining a safe and organised working environment - adhering to health and safety regulations.
Qualifications:
The right candidate will have a strong work ethic and work well both independently and as part of a team; have excellent verbal and written communication skills; be empathetic, resilient, quick thinking and highly organised with the ability to prioritise workload and meet targets; have good attention to detail and a flexible and positive attitude; will need basic computer skills.
Working Hours
Monday to Friday 8:30am to 12:30pm. During busy trading periods, such as Christmas, some overtime may be available.
Holidays
As a part time team member working 20 hours per week you will be entitled to 112 hours paid holiday per year, please note that holiday allowance will be accrued and apportioned in the first year based on time in the job and that holidays cannot be taken between November 15th to December 31st.
Job Type: Part-time
Pay: From £13,104.00 per year
Expected hours: 20 per week
Benefits:
* Casual dress
* On-site parking
* Store discount
Work Location: In person