Customer Care Executive Reference Number - 0123445567567
Working Hours Full Time
Benefits Customer Contact Centre
If you are ambitious, customer-focused and a team-player, we think you would fit in well at Eden. Committed to a 'Better World of Motoring' for our customers, we are also dedicated to providing a 'Better World of Work' for our colleagues. If you want to maximise your potential in an environment where openness, friendliness, integrity and flexibility are paramount and where communication, rewards and personal development are taken seriously, we would love to hear from you.
The opportunity:
The role involves direct interaction with our customers, answering queries, making bookings and presenting additional products. Above all, ensuring all customers have a smooth and enjoyable experience.
Responsibilities include:
* Interacting with customers on a daily basis through various channels such as phone, email and live chat.
* Listening to the customer to understand their needs and providing the appropriate solutions.
* Handling inbound customer enquiries and resolving issues in a timely and professional manner.
* Making outbound telephone calls (we do not make cold calls, all leads will be either existing customers or customers who have expressed an interest in our products or services via our website or one of our manufacturer’s).
* Maintaining customer records by tracking interactions and recording details of their enquiries and bookings.
* Working closely with our dealership teams to ensure a consistent and high level of customer service.
* Following communication procedures, guidelines and policies.
Successful candidates will demonstrate:
* A passion for providing an excellent customer experience.
* Excellent communication skills, both over the phone and in writing.
* A thorough understanding of our products and services.
* The ability to troubleshoot.
* Accuracy and good attention to detail when listening to customers’ requirements.
* The ability to manage your time effectively.
* Hunger to achieve targets and meeting KPIs.
In return we will provide you with the following Eden benefits:
* Rewarding loyalty with up to 33 days holiday per annum.
* Access to Perkbox, a platform which offers Eden colleagues hundreds of perks and discounts.
* Discounts on new and used vehicle purchases (as well as servicing and repairs) for colleagues and their families.
* An extra paid day off each year in addition to your holiday allowance to attend family/celebratory events.
* A paid day off on your birthday.
* Death in Service benefit of 4 x salary.
* Workplace pension scheme offering enhanced employer contributions.
* Cycle to Work bike purchase scheme through salary exchange.
* Access to Eden Elite, an in-house management development scheme.
* Comprehensive in-house training with our dedicated training department.
* Eden Special Occasion Limo, which is loaned to colleagues, free of charge, for family/celebratory events.
If Eden sounds like a place where you would like to work and develop your career and you have the skills and experience required, please apply today.
Be Part of the Team Apply for the Role Below Title * - Please Select - First Name * Last Name * Phone Number * Phone Type * Home Phone Work Phone Mobile Email * Upload CV * Covering letter (Optional) Email me a copy of this application
Established in 2008, we strive to create a better world of motoring and provide our customers with an unparalleled level of customer service.
Buy your next vehicle online today from the comfort of your own sofa.
Reg. Company Number: 3198046 / 6256143
VAT Reg. No. GB 230 6678 11
Eden Automotive Ltd/Eden Motor Retail Ltd is a credit broker not a lender. We work with a number of carefully selected lenders who may be able to offer you finance for your purchase. The lender will pay us a commission for arranging finance for you, upon request we can disclose these details to you. The lender will require a credit check and conduct an affordability assessment before making any offer of finance to you. All finance is subject to status. Terms and conditions apply.
#J-18808-Ljbffr