Our apprentice programme starts in September 2026, you will join one of our Global Technology teams in a full-time role whilst studying for a three-year Digital & Technology Solutions Professional Degree (Technology Consultant pathway).
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands‑on experience.
What you’ll do at work
You’ll spend most of your time working alongside experienced colleagues, learning relevant and valuable skills, contributing to exciting projects while being exposed to cutting‑edge technology and seeing first‑hand how first‑class organisations operate systems. For the remainder of your time, you’ll follow an established apprenticeship programme, graduating after three years with a Degree in Digital and Technology Solutions.
Apprentices work in all parts of the Technology organisation in roles ranging from business analysis, data science, software engineering, infrastructure engineering, system security, and technology operations. Apprentices evolve during the programme based on their career aspirations, and depending on how quickly their technical and soft skills develop. We encourage apprentices to take advantage of employee networks, and all other resources made available to them to accelerate their career.
Training and Development:
Your training and development is our top priority with extensive formal training offered at the start of the programme in addition to on‑the‑job support, educational speaker events and mentorship throughout.
Responsibilities:
You will be part of a wider application support team, supporting Bank of America’s core wholesale banking and vendor applications. You will learn and become responsible for various aspects including, but not limited to the following:
* Support and mature the governance framework across ITSM processes such as Incident, Problem, Change, Capacity etc.
* Coordinate and maintain risk and sustainability routines, ensuring all reviews, actions, and reports are completed on time
* Monitor and report on process performance and compliance across application portfolios
* Conduct periodic process reviews, identify areas of non-compliance, and drive corrective actions with respective teams.
* Support governance meetings by preparing dashboards, status updates, and performance metrics
* Work closely with application and platform support teams to ensure risks, issues, and capacity concerns are addressed proactively
* Maintain governance documentation (e.g., process templates, trackers, Confluence pages, evidence repositories)
* Contribute to automation and reporting initiatives aimed at improving efficiency and data accuracy
* Ensure governance alignment with organisational risk, control, and compliance frameworks
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