Dedicated Customer Professional
Gravesend
We have an exciting opportunity for you to join our team as our Dedicated Customer Professional, based at our European Head office in Gravesend, Kent.Joining us on a Permanent Basis, (Monday – Friday 8.30 – 5.30pm), you will receive a competitive salary.
Moove is a leading provider of automotive lubricants, oils, and chemicals throughout the UK, Europe, and Asia. We are part of Cosan a Global provider of Energy and Logistics. At our European Head office, we have 200 employees and over 26 different languages spoken. This is a high energy, fast evolving environment. If you love innovation and embrace change, we are the company for you.
As our Dedicated Customer Professional, you will be building strong relationships with customers on the telephone, overseeing all orders, liaising with key colleagues to ensure everything is in place to guarantee deliveries within lead time. You will handle all customer enquiries.
Responsibilities as our Dedicated Customer Professional are to:
1. Manage and oversee customer deliveries
2. Be the first point of contact for all customer requests, respond to customers within agreed time scales.
3. Proactive communication to keep customers informed
4. Build strong relationship with customer to understand their needs, weekly courtesy calls with key customers and internal account managers to ensure their needs are being met and where possible exceeded.
5. Takes ownership of challenges and following through to ensure deliver as promised to the customer, collaborating with colleagues being the voice of the customers.
6. Investigate complaints, monitor and challenge for preventative measures.
7. Challenge processes to ensure we constantly improve
8. Process Customer Orders and checking colleagues order entry.
9. Process and resolving Customer Complaints in a timely manner
10. Understanding, communicating and processing promotional deals.
11. Contact customers who regularly order and haven’t ordered in their usual timeframe, or ordering outside their usual buying pattern
12. Proactively contact customers to ensure they are aware of any offers that are running, or any products in our portfolio they are not currently purchasing.
Essential Skills required of our Dedicated Customer Professional:
13. 2-3 years previous experience in a demanding customer service environment
14. IT proficient in MS package, intermediate to advanced in Excel
15. Ability to work in a fast-changing, dynamic environment
16. Fluent in English both written and spoken
17. Excellent communication skills – a relationship builder
18. Active listening skills
19. Ability to deliver difficult messages positively
20. Ability to give and receive feedback positively
21. Process driven and able to adopt and utilise to best advantage
22. Proactive attitude
Desirable Skills
23. Additional language spoken, in particular French, Spanish and/or Portuguese
24. Experience of working with SAP and Salesforce
25. Experience of complaint handling through to resolution
26. International business understanding and/or experience
In return for joining us as our Dedicated Customer Professional you will receive:
- Competitive Salary
- 25 days holiday plus bank holidays annually (pro-rata)
- Contributory pension scheme (company match up to 7%)
- Life Assurance 4x basic salary
- Medicash EAP ad Perks
- Free Parking