Deputy Accommodation Manager
Oxford - OX1
Salary: £35,000 - £37,500 per annum (dependent on experience)
Hours: 40 hours per week, including occasional weekends and bank holiday cover.
Contract: Permanent
About the Role
An exciting opportunity has arisen for an experienced and professional Deputy Accommodation Manager to join a busy Oxford college Lodge team. This is a key front-of-house and operational role, supporting the Lodge Manager in delivering a safe, welcoming and well-organised environment for students, staff, fellows, guests and visitors.
You will play a central role in day-to-day Lodge operations, staff supervision, security, health and safety, and customer service, acting as a first point of contact for a wide range of stakeholders.
Key Stakeholders
Lodge staff
Domestic Bursar
Fellows and academic staff
Students
College staff
Agency staff
Members of the public
Contractors
Conference guests and visitors
Key Responsibilities for the Deputy Accommodation Manager
Front of House & Customer Service
Promote a positive and professional perception of the College at all times
Act as Lodge receptionist and main point of contact
Handle telephone calls to the main switchboard in a warm and professional manner
Coordinate on-site parking for guests and fellows
Act sensitively to the needs and welfare of the student body
Lodge Operations & Administration
Supervise Lodge logistics, including parcel and post delivery
Ensure the Lodge remains clean, organised and well-presented
Monitor the Lodge email account
Manage student check-ins and check-outs across both sites
Act as an information hub, communicating relevant information across departments
Ensure Salto access systems are regularly updated
Supporting the Lodge Manager
Deputise for the Lodge Manager when required and attend meetings as requested
Assist with staff planning, supervision of casual staff and staff matters
Support recruitment, including assisting with first interviews for Porters
Assist in maintaining a safe and secure environment
Supervise monthly stock takes of College merchandise and report findings
Attend weekly meetings with the Rectory Road Caretaker
Participate in on-call duties as required
Assist with staff inductions
Health, Safety, Fire & Security
Act as first response to intruder and fire alarms
Carry out and oversee daily security patrols
Monitor and log CCTV activity in line with procedures
Produce written incident reports and ensure accurate logging
Issue keys and fobs in accordance with College procedures
Support student discipline in conjunction with Junior Deans
Supervise weekly fire point testing and termly evacuations
Oversee fire check sheets and night patrol records
Support out-of-hours maintenance assessments with the Works team
Complete termly key stock takes
Supervise monthly first aid kit audits
Ensure contractors comply with site safety requirements, including wearing hi-vis
Maintain up-to-date knowledge of Salto access systems
Person Specification
Essential
Experience in a front-of-house, reception or customer-facing role
Proven ability to deliver excellent customer service
Experience managing challenging situations calmly and sensitively
Strong relationship-building skills with a diverse range of stakeholders
Experience of supervising and motivating staff (Team of 14)
Ability to work independently and as part of a team
Excellent verbal and written communication skills
Experience in service planning and procedure development
Strong administrative and IT skills, including MS Office
Understanding of GDPR and data protection requirements
Educated to A-Level standard, NVQ Level 3 or equivalent
First Aid and Fire Marshal qualification (or willingness to train)
Willingness to undertake role-specific training
Satisfactory Disclosure and Barring Service (DBS) check
Desirable
Experience in a Lodge or porter-style role within Colleges
Understanding of the collegiate system
Basic knowledge of fire regulations and/or health and safety
About the College
With around 600 students and approximately 120 professional staff, The College combines world-class academic excellence with a supportive working environment and occupies some of Oxford's most historic and beautiful buildings.
Employee Benefits
38 days' holiday (including bank holidays)
Pension scheme
Free lunch on each day worked (when the kitchen is open)
Employee Assistance Programme
Travel loan scheme (bus, train, bike, car)
Free eye tests and contribution to lenses for VDU users
Flu jab
Staff social events
Free access to University museums, libraries, gardens and arboretums
Retail discounts across national brands
Discounted gym and sports facility memberships
Discounted private healthcare
Free Office 365 software and antivirus
Free access to hundreds of online training courses
Pre-Employment Screening
Appointment is subject to proof of the right to work in the UK, satisfactory references, a health declaration, and DBS clearance where applicable.
The College is committed to equality of opportunity and welcomes applications from all suitably qualified candidates.
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