Customer Service Advisor
Redditch
£24k Basic + bonus (OTE £30k)
Monday to Friday 9am to 5pm
Are you passionate about ensuring customers receive the highest level of customer service? Can you demonstrate empathy and understanding with customers, working to resolve queries and complaints?
We are looking for a Customer Service Advisor to work in our clients aftercare team.
Based in the Head Office in Redditch you will handle aftercare queries and complaints through to resolution. You will act as a central point of contact for customers, contractors and project managers ensuring any issues are dealt with in a timely manner, providing customers with regular updates as required.
Key duties will include:
1. Provide excellent customer service at all times, demonstrating understanding and empathy
2. Be the customers main point of contact while resolving their issue
3. Make daily outbound calls to customers and installers, proactively responding to any issues that may arise
4. Liaise with project managers as and when required
5. Accurately record customer interactions on to the CRM system
6. Log service calls and issue with assignment number in...