Job Introduction Train Crew Passenger Service Agent – Le Shuttle (Eurotunnel) Are you looking for a fast-paced, hands-on role where no two days are the same? Carlisle Support Services is recruiting Passenger Service Agents to work on board the trains and on site to support Le Shuttle (Eurotunnel) —a unique opportunity to work at one of the UK’s most iconic transport operations. What You’ll Do Load and unload Passenger Shuttles in line with Health & Safety procedures Support vehicle and passenger movements across the site Assist customers during transit with a friendly, proactive approach Work both on site and on board trains Deliver excellent customer service in a dynamic, safety-critical environment What We Offer Competitive hourly pay (paid monthly) Company pension scheme Health & wellbeing plans Wagestream – instant access to earned wages Fizz Benefits – discounts and rewards Employee Assistance Programme Refer-a-Friend scheme Full training, induction, and career development Quality uniform provided Shift Information Shifts last 8 hours 10 minutes Varying schedule 24/7/365 Includes nights, weekends, and early starts Own transport is required due to site location & shift times About You You’ll thrive in this role if you enjoy working in a busy, customer-focused environment and take pride in delivering safe and efficient operations. You Must Have Minimum age 18 Valid passport Strong verbal and written English skills Flexibility to work varied shifts Ability to work under pressure and as part of a team Customer Service experience (min 1 year) It’s a Bonus If You Have Customer service experience within the transport or travel industry preferred but not essential Requirements To work in this safety-critical environment, screening is mandatory: 5 years of checkable employment/education history Proof of right to work in the UK CTC (Counter Terrorism Check) and overseas police check (if applicable) Current DBS check Safety-critical medical Original documents such as passport, driving licence, utility bill (last 3 months), HMRC letter, bank statement, payslip, or birth certificate About Carlisle Support Services We work with some of the UK’s biggest brands— Tottenham Hotspur Stadium, Jaguar Land Rover, Tesco, BBC Studioworks, and more. With 5,000 employees, we provide security, events, cleaning, and retail support services at major venues and critical national sites. Join us and access genuine career progression, ongoing training, and recognition programmes that support your development. Equality, Diversity & Inclusion We are committed to fairness, equality, and inclusion. All applicants are assessed solely on merit and ability. IHPSTH