PiLON, a member of the United Infrastructure Group, is seeking an experienced Resident Liaison Officer to support planned maintenance and refurbishment projects in the social housing sector.
Working Conditions
Salary: Up to £30,000 gross per annum plus a car allowance.
Contract type: Full‑time. Location: Kingston upon Thames.
Subject to a satisfactory Disclosure and Barring Service (DBS) check.
Responsibilities
* Communicate with residents to organise property visits.
* Regularly visit residents’ homes to conduct property surveys and establish required refurbishment work.
* Act as the bridge that minimises disruptions and ensures projects proceed seamlessly, generating resident satisfaction and loyalty.
* Collaborate with the site team to ensure refurbishment work is performed on agreed timelines.
* Handle complaints patiently and efficiently.
* Keep project trackers updated in line with the programme of works.
Qualifications & Skills
* Valid driving licence and access to own vehicle (essential).
* Customer‑focused mindset.
* Comfortable using Microsoft Office and IT systems.
* Strong problem‑solving and complaint‑handling skills.
* Excellent verbal and written communication.
* Reliable, punctual, and well‑organised.
* Ability to prioritise, multitask, and adapt to changing deadlines.
* Desirable: Health & Safety Awareness.
* Desirable: First Aid qualification.
Benefits
* 23 days of holiday per year, excluding bank holidays (additional days with length of service).
* Up to £2,000 reward for successful recommendations as part of our referral scheme.
* Significant savings on daily shopping through our benefits portal.
* Welcoming office, snacks, beverages, friendly colleagues, and team socials throughout the year.
* Supportive culture and a great team with exceptional talent and experience.
* Trained Mental Health First Aider support.
* Annual training budget for personal and professional development.
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