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Student Support Advisor (Fixed term contract), Birmingham
Client: Online Education Services
Location: Birmingham, United Kingdom
Job Category: Other
EU work permit required: Yes
Job Reference: d39a17066eda
Job Views: 5
Posted: 02.05.2025
Expiry Date: 16.06.2025
Job Description:
About OES
At OES, we’re passionate about enhancing lives through education, working collaboratively to deliver powerful learning experiences.
Online Education Services (OES) is a leader in online education, helping universities elevate student experiences in the digital era. With a proven collaboration process with universities, we have cultivated several transformative and long-lasting partnerships.
Our dynamic global team shares a vision to transform the student experience through innovation and collaboration. OES people are leaders in their respective fields, ensuring best practice strategic thinking is delivered in every element of our partnerships.
The Opportunity
We are seeking a Student Support Advisor to join our team on a fixed-term contract (ending 31st July 2025).
Day-to-day, the Student Advisors are the first inbound point of contact for students via phone, email, and web chatter, dealing with a range of queries or issues. These include general academic advice, emotional support, technical assistance, as well as enquiries relating to courses and University processes. They also provide outbound support to struggling students and those at risk of disengagement, helping resolve barriers to success. They will have a deep understanding of university policy, procedure, and regulations, providing proactive support to encourage and improve student engagement and progression.
Reporting to the Team Leader, the Student Advisors will join a team of authentic, passionate people dedicated to supporting each other. In this role, you’ll be making a tangible difference in people’s lives.
Our Student Support team covers hours between 7am and 7pm, with flexibility amongst team members. We operate a hybrid model with 2 days per week in our Birmingham office.
Requirements
About You
To be successful in this role, we are looking for someone with the following:
* An authentic person with a story to tell – we believe life experiences add to our ability to work things out, make good decisions, and ultimately help our students.
* Previous experience in a support role providing excellent support to end-user customers (we’re open here, tell us who you’ve supported throughout your career so far).
* A minimum Bachelor’s level degree is preferred.
* Great communication and people skills.
* A solution-focused approach with a proactive attitude to supporting your customers.
* You’ll love being part of a team and contributing to its success.
* Availability for different shift patterns (see above).
* Engaging & vibrant organizational culture.
* 35-hour working week within a flexible working environment.
* 25 days of annual leave plus bank holidays (pro-rata).
* OES strategy reflects respect, honesty, and diversity.
* Continuous improvement through challenging & meaningful work.
* High growth industry with strong partner/shareholder backing.
* Genuine focus on student success.
* We are proud to support the Living Wage movement.
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