Customer Care Coordinator
Location: Office-Based
Salary: Competitive + Benefits
We are working with a highly regarded UK housebuilder known for delivering quality homes and creating sustainable communities across the country. Due to continued growth, they are looking to appoint a Customer Care Coordinator to join their established customer service team.
This is an excellent opportunity to join a business with a strong reputation for customer satisfaction, employee development, and long-term career progression.
The Role
As Customer Care Coordinator, you will play a key role in delivering an exceptional aftercare experience to homeowners. Acting as the first point of contact for customers, you will coordinate remedial works, liaise with subcontractors, and ensure all issues are resolved efficiently and professionally.
Key Responsibilities
Managing customer queries via phone and email
Coordinating maintenance and remedial appointments
Liaising with site teams, contractors, and suppliers
Updating internal systems and maintaining accurate records
Monitoring outstanding works to ensure timely completion
Delivering high levels of customer service throughout the customer journey
Supporting the wider customer care team with administrative duties
About You
Previous experience within customer service, scheduling, or coordination
Experience within housebuilding, construction, property, or maintenance is desirable
Strong communication and organisational skills
Ability to manage multiple tasks in a fast-paced environment
Confident using Microsoft Office and internal systems
Professional, proactive, and customer-focused approach
What's on Offer
Competitive salary and benefits package
Opportunity to work for a respected and growing residential developer
Supportive team environment
Career development and progression opportunities
A business committed to quality, innovation, and customer satisfactionIf you are an organised and customer-focused professional looking to join a leading residential developer, we would love to hear from you