Overview
Restaurant Supervisor role at Hastings Hotels, Northern Ireland. Location: Bangor Road, Vespers at the Culloden Estate and Spa. Hastings Hotels is a family owned, luxury hotel group based in Northern Ireland. The role offers a salary of up to £25,480 per annum, 35 hours per week (excluding breaks), five shifts out of seven including weekends. The position provides learning and development opportunities and a fully flexible working pattern (days, evenings, nights, and weekends as required).
Hastings Hotels is an equal opportunities employer.
About the Role
* To take responsibility for the effective supervision of the restaurant employees, to ensure an efficient operation and delivery of Hastings product and service standards.
* To promote and contribute to a harmonious working environment where all employees are treated with respect and dignity.
* To ensure quality standards and procedures are fully understood and implemented, and daily checking procedures are fully applied.
* To ensure company policies relating to cash handling, stock control and stock ordering are implemented and monitored.
* To ensure all Restaurant employees receive the appropriate training and coaching to provide effective and efficient service in line with Hastings standards.
* To ensure all restaurant employees work to trained standards, providing feedback to deliver effective and efficient service in line with Hastings standards.
* To maintain effective communication and relationships with other hotel departments and suppliers to maintain an effective operation and ensure guest satisfaction.
* To ensure the team are knowledgeable about the facilities and services within the hotel and are proactive in the sale of these to guests.
* To ensure you and the team assist guests with any reasonable request for hotel services.
* To ensure you and the team respond to complaints and find the appropriate solution.
* To ensure the security of restaurant and storage areas is maintained at all times.
* To ensure the restaurant areas, fixtures and equipment are properly maintained and presented to Hastings standards.
* To ensure a safe environment is maintained in compliance with health, safety, fire, hygiene and security legislation and company policies and procedures.
* To ensure the hotel's compliance with all matters relating to licensing laws, Customs and Excise Regulations and all other relevant legislation.
* To act as Duty Manager when required and respond to guest enquiries or escalate where appropriate.
* Any other duties as required by Management.
Responsibilities and Requirements
Skills Needed
* Hospitality
Required Criteria
* Right to Work in the United Kingdom
* Must have excellent attention to detail
* Good communication and basic numeracy skills
* Ability to work well under pressure and be a team player
* A professional appearance
* Previous Food & Beverage experience in a hospitality setting
Desired Criteria
* Educated to GCSE standard or equivalent with grades A-C in English and Maths
* Previous supervisory experience gained in a similar high-quality establishment
* Experience of fine-dining
Details
* Closing Date: Sunday 12th October, 2025
* Contract Type: Full-time
* Salary: £25,480.00 Yearly
Company
Hastings Hotels owns and operates six hotels in Northern Ireland, with over 1,000 bedrooms, one stand-alone grill bar/restaurant and a luxury spa. We focus on quality in design, local sourcing, and our people. Our culture emphasizes recruitment, induction, and career development, and we pride ourselves on strong staff retention.
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