One Broker (part of the Jensten Group) is pleased to be recruiting an Account Handler to join our Colchester office.
This is a fantastic and rare opportunity for someone with insurance experience to develop their career as a Commercial Account Handler within a successful broker.
Our Colchester office comprises over 60 friendly staff, working in our Charities team of 11 colleagues, offering policies with exclusive terms to over 2000 charities, not-for-profit, and voluntary organizations.
Initially, the role involves working 5 days in the office, with a hybrid model (office and home working) available after probation. Free parking is provided.
Key responsibilities include:
* Supporting Account Executives with new business quotations and policy arrangements, verifying documentation, and liaising with clients and insurers.
* Processing mid-term adjustments and quarterly declarations.
* Managing daily client enquiries promptly and professionally.
* Referring technical queries to relevant team members.
* Negotiating renewals with clients.
* Maintaining accurate client records reflecting current cover and risk details.
* Cross-selling and up-selling policies.
* Liaising with Claims Handlers regarding claims reports and inquiries.
About You
You should have previous insurance experience, excellent client servicing skills, and strong diary management abilities. Being a team player and able to work effectively under deadlines is essential.
Additional skills/requirements:
* Customer service experience within insurance.
* CII qualifications or willingness to work towards them (not essential).
* Experience with Acturis (advantageous).
Rewards & Benefits
We offer a supportive culture and attractive benefits, including:
* 27 days annual leave plus bank holidays, with additional days for your birthday and a religious holiday.
* Auto-enrolled pension scheme with 5% employer contribution.
* Flexible benefits package.
* Group Life Assurance.
* Paid maternity, paternity, and adoption leave (3 months).
* Support for professional development.
* Perks at work discounts.
* Holiday purchase scheme (up to 5 days).
About Us:
One Broker Group, part of the Jensten Group, serves clients across East Anglia, specializing in business, property, and haulage insurance. We also offer niche schemes with national reach, including solutions for private ambulances, community housing, and classic cars.
Founded in 2018, Jensten is one of the UK's largest independent broking groups, placing over £600m GWP. We combine scale with a strong culture and entrepreneurial spirit, making us a leading and exciting player in the industry.
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