Shop Supervisor
Shop: 6 St Mary's Street, Bungay, NR35 1AX.
Working hours: 15 hours a week over 2-3 days, including weekends on rota. Pay: £12.36 per hour, increasing to at least £12.71 per hour from 1 April 2026.
Sue Ryder is one of the largest charity retailers in the UK with over 400 shops. Every item sold in our shops generates funding that supports 2.7 million hours of expert medical, practical, bereavement and emotional support each year, delivered in hospices, people’s homes and communities. Our mission is to support those approaching the end of life or living with grief.
We have a presence on high streets across the country, offering innovative boutique, vintage and retro shops as well as large format stores. As a member of the retail team, you will help inspire communities to provide more care by innovating and collaborating to reduce, reuse, and recycle. You will also contribute to increasing the income that generates the vital funds needed to keep our care and support services running.
Key Responsibilities
* Drive business, push sales, and achieve targets.
* Lead a team to deliver great customer service to donors and customers.
* Collaborate with the local community to generate donated stock to drive sales.
* Recruit, train, and retain a volunteer team, providing leadership and guidance.
* Set high standards of merchandising and housekeeping, prioritising health and safety.
* Manage effective stock processes to keep the shop well merchandised with fresh, seasonal stock.
* Act as a brand ambassador for Sue Ryder, supporting in‑store campaigns to promote the brand and national fundraising initiatives.
* Manage EPOS operations to facilitate sales.
Minimum Essential Criteria
* Customer service experience.
* Previous supervisory experience.
* Cash handling/till work.
* Basic IT skills (emails, instant messaging, video calls).
* Organisational skills.
* Lone working experience.
Desirable Criteria
* High street retail, leisure, or hospitality background.
* Experience with KPIs and targets.
* Charity retail experience.
* Health & Safety knowledge.
* Team player.
* Key holder / opening/closing responsibilities.
* Experience in merchandising / stock rotation.
Competitive Benefits Package
* 27 days holiday rising to 33 days with length of service, plus bank holidays (pro rata if part‑time).
* And lots more—please visit our careers website for the full list.
Closing Date
27 March.
Equity, Diversity and Inclusion
Our commitment to equity, diversity and inclusion. At Sue Ryder, we recognise that a diverse workforce allows us to provide the best care and support. We are committed to encouraging equity, diversity and inclusion among our workforce, and eliminating unlawful discrimination.
We welcome applications from people from Black, Asian and Minority Ethnic communities, LGBTQ+ individuals, those from lower socio‑economic backgrounds, and those living with disabilities.
As a Disability Confident Committed employer, we’re proud to support the ‘Offer an Interview’ scheme. This means we will offer an interview to all disabled applicants who best meet the minimum essential criteria for the role.
We use inclusive recruitment practices, including sharing interview themes or questions in advance, offering remote interviews where needed, and other accessibility support. If you require support to complete an application or participate fully in the interview process, please email recruitment@sueryder.org.
Once in post you’ll have access to staff and volunteer networks for LGBTQ+ colleagues, Global Cultures, people with disabilities, and women and non‑binary individuals, plus an Inclusion Passport to record and carry your workplace adjustments. For more information on our equity, diversity and inclusion work, please visit: www.sueryder.org/jobs/equity-diversity-inclusion.
Join us in creating a culture where everyone feels respected, valued, and able to thrive.
Sue Ryder is here to make sure everyone approaching the end of their life or living with grief can access the support they need. There is no one size fits all when it comes to how we cope and the help we need, but with our support, no one has to face dying or grief alone. We are there when it matters.
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