Experience in a customer-facing role (mandatory); * Experience with SaaS (Software as a Service) solutions is a plus (not mandatory); * Experience with CRM & ERP systems - Salesforce and SAP would be preferred (not mandatory); * Strong communication and listening skills; * Well-developed time management and prioritization skills; * Structured “can-do” approach to open matters and tasks in a demanding environment; * Methodical and conscientious documentation skills; Willingness to develop while identifying opportunities over self-reflection