Customer Service Administrator - Hybrid Working
Location: Cheddar, Somerset
Hours: Monday - Friday, 8:00 AM - 5:00 PM
Salary: £28, - £30, PA (DOE)
Hybrid working to suit your lifestyle
Why You'll Love This Role
Looking for a role where your skills are valued and your work makes a real impact? Join a well-established organisation with a close-knit team of five, where customer satisfaction and sustainability are at the heart of everything they do.
This is more than just a job - it's a chance to grow your career in a supportive, forward-thinking environment that offers flexibility, development, and genuine appreciation for your contributions.
What's On Offer
1. Comprehensive training and development
2. Friendly, inclusive team culture
3. Clear opportunities for career progression
4. Competitive salary and benefits
5. Hybrid working pattern to suit your needs
6. Free on-site parking
7. Work-life balance initiatives that actually work
Your Key Responsibilities
As a Customer Service Administrator, you'll be the vital link between the sales team and clients, ensuring smooth post-sale operations. You'll be responsible for:
8. Acting as the main point of contact for customers after purchase
9. Processing orders and handling special requirements
10. Managing Pre-Qualification Questionnaires
11. Creating and maintaining project job files
12. Verifying insurance documentation
13. Keeping project administration organised and up to date
14. Updating the CRM system with accurate order details
15. Coordinating Operations & Maintenance Manual requests
16. Conducting customer satisfaction surveys
17. Reporting discrepancies to the Customer Service Manager
What You'll Bring
18. Previous experience in an administrative office role
19. Proficiency in MS Office (Word, Excel, Outlook) and CRM systems
20. Strong organisational skills and attention to detail
21. Excellent written and verbal communication
22. A proactive, reliable, and team-oriented approach
Desirable:
23. Experience in a customer service-focused environment
24. Ability to identify and suggest process improvements
How to Apply
If you're enthusiastic, organised, and ready to take on a rewarding new challenge, we'd love to hear from you.
Submit your CV online or email it to. Prefer to chat first? Call Debbie on to discuss the opportunity.
Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.