We are delighted to be working in partnership with a well-established and innovative technology business based in Corby, who are seeking a proactive and highly organised Customer Service Administrator to join their growing team. This is a fantastic opportunity for someone who thrives in a collaborative environment and enjoys playing a key role in ensuring exceptional service delivery. Reporting directly to the Finance Manager, the successful candidate will act as a central point of coordination between customer-facing teams, internal departments, and external stakeholders to help drive efficiency and enhance the overall client experience. £24,500 Discretionary company bonus 37.5hrs per week, Monday to Friday 9am-5pm Office-based Free car parking 25 days' annual leave plus bank holidays Health cash plan scheme with employee assistance programme Death in service x4 salary Duties and Responsibilities: Managing customer contracts and ensure service level agreements are consistently met Scheduling and creating tasks for preventative maintenance visits Providing administrative support to the service team, including preparing customer quotations, sourcing spare parts, and arranging courier collections and deliveries Producing monthly service reports detailing customer downtime and team activities Conducting case reviews with management to ensure timely resolution of service issues Prioritising urgent service cases and escalating to the Technical Manager as needed Overseeing the calibration schedule for testing equipment to minimise downtime Supporting continuous improvement initiatives aligned with ISO9001, ISO27001, and ISO13485 standards Promoting environmental best practices and upholding the company’s Health and Safety Policy Required Skills and Experience: Previous experience in a similar role involving B2B customer service administration Highly organised with a methodical and detail-oriented approach Strong customer service skills with a confident and positive attitude Able to work effectively under pressure and manage multiple priorities A collaborative team player who is also self-motivated and proactive Experience using Microsoft Excel and service centre software would be beneficial