(This is a hybrid role, and it requires travel to our Swansea or Cardiff office once a week)
Our People Operations team is seeking a Workplace Support Executive to provide a high-quality case management service, ensuring colleagues receive excellent customer service, a consistent experience, and legal compliance. We welcome both full-time and part-time applicants.
Main Responsibilities:
1. Case Management: Handle employee cases related to health conditions, mental health, neurodiversity, musculoskeletal issues, and complex new-starter health forms.
2. Customized Adjustment Plans: Develop plans that meet individual, business, and legal requirements.
3. Accident Investigation: Manage risk adjustments, claims, and RIDDOR reporting.
4. Resolution and Documentation: Ensure cases are resolved promptly, maintain accurate records, and comply with company policies and legal standards.
5. Support and Guidance: Support employees and managers throughout case management to ensure a positive experience.
6. Continuous Improvement: Incorporate ongoing process improvements to enhance colleague experience and efficiency.
Stakeholder Relationships:
1. Collaboration: Work with Business Partnering teams and People Services to understand HR needs and develop case management services.
2. Relationship Building: Maintain positive relationships with key stakeholders and act as a trusted advisor.
3. External Partnerships: Manage external relationships relevant to case workload.
Insight and Data Utilization:
1. Data-Driven Decisions: Use people data to inform business decisions and forecast trends.
2. Wellbeing Updates: Provide regular updates on wellbeing cases and emerging trends to stakeholders.
Key Skills:
* Knowledge of Employment Law & the Equality Act, current HR practices, trends, and changes.
* Proven ability to develop and manage stakeholder relationships.
* Ability to handle multiple cases simultaneously.
* Excellent communication and interpersonal skills, effective at all organizational levels.
* Confident decision-making and justification skills, able to work independently and collaboratively.
Desirable Skills:
* Degree-level qualification.
* CIPD Level 3 or above in Human Resources.
* Neurodiversity OCN Level 4.
* Advanced DSE training.
* IOSH training.
Please note - this vacancy may close early if we receive a high volume of applications or if business priorities change.
Our Culture and Benefits:
We pride ourselves on being a diverse and inclusive organization. We promote a people-first culture where everyone is supported and empowered. Opportunities for growth and progress are available, and employees can share in our success with eligibility for up to £3,600 in free shares annually after one year of service.
Our colleagues enjoy 33 days of holiday (including bank holidays), increasing to 38 days with tenure, with options to buy or sell additional days. We are recognized as a Great Place to Work for Women, Wellbeing, and overall for over 25 years, committed to removing barriers related to protected characteristics.
Additional benefits are available to promote work-life balance; view some of these benefits here.
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